Prosperity Bancshares

1 month ago

Customer Service Representative (Full Time) - Lubbock

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Provide excellent customer service in the Bank’s Customer Service Center by answering calls, resolving customer questions and problems, and assisting with account maintenance. Handle a range of financial services including opening/closing accounts and renewing time deposits, while using knowledge of deposit and loan products. Maintain professionalism, address complaints promptly, explain bank products and services, and meet call-quality goals.

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Provide excellent customer service by taking customer calls and promptly resolving questions and problems.
•Answer questions and solve customer problems by listening, collecting data, and securing answers.
•Assist customers with checking, savings, time deposits, IRAs, loans, safe deposit boxes, internet banking, debit cards, and credit cards.
•Perform financial services such as opening and closing accounts, renewing time deposit accounts, and maintaining accounts.
•Handle complaints professionally, present and explain bank products and services, and consistently meet call-quality goals.

Key Requirements

•Associate degree or two years of related experience and/or training, or equivalent combination of education and experience.
•1 year of customer service experience.
•Preferred knowledge of bank products, services, and policies/procedures.
•Excellent communication and public relations skills.
•Ability to use computers effectively and stay well organized under pressure.

Experience:1+ years

Education:Associate's

Skills:CommunicationPublic relationsOrganizationCustomer service mindsetWorking under pressure

Company Brief

Prosperity Bancshares

Operates Prosperity Bank, a Texas-based regional banking franchise offering commercial and consumer banking services, lending, treasury management, and wealth-related solutions through a network of branches across Texas and Oklahoma.

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Houston, United States

Founded: 1983

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

Prosperity Bancshares

1 month ago

Customer Service Representative (Full Time) - Lubbock

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Entry level

Key Responsibilities

•Provide excellent customer service by taking customer calls and promptly resolving questions and problems.
•Answer questions and solve customer problems by listening, collecting data, and securing answers.
•Assist customers with checking, savings, time deposits, IRAs, loans, safe deposit boxes, internet banking, debit cards, and credit cards.
•Perform financial services such as opening and closing accounts, renewing time deposit accounts, and maintaining accounts.
•Handle complaints professionally, present and explain bank products and services, and consistently meet call-quality goals.

Key Requirements

•Associate degree or two years of related experience and/or training, or equivalent combination of education and experience.
•1 year of customer service experience.
•Preferred knowledge of bank products, services, and policies/procedures.
•Excellent communication and public relations skills.
•Ability to use computers effectively and stay well organized under pressure.

Experience:1+ years

Education:Associate's

Skills:CommunicationPublic relationsOrganizationCustomer service mindsetWorking under pressure

Company Brief

Prosperity Bancshares

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Houston, United States

Founded: 1983

Website LinkedIn