Customer Service Representative (Full Time) - Lubbock

Prosperity Bancshares
United States
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 1+ yearsEducation: associatesSkills: ["Communication","Public relations","Organization","Customer service mindset","Working under pressure"]

Provide excellent customer service in the Bank’s Customer Service Center by answering calls, resolving customer questions and problems, and assisting with account maintenance. Handle a range of financial services including opening/closing accounts and renewing time deposits, while using knowledge of deposit and loan products. Maintain professionalism, address complaints promptly, explain bank products and services, and meet call-quality goals.

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Prosperity Bancshares
Prosperity Bancshares
3 months ago

Customer Service Representative (Full Time) - Lubbock

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 18 hours agoStatus: Live
Reposted: similar role first listed 3 months ago

Job Summary

Provide excellent customer service in the Bank’s Customer Service Center by answering calls, resolving customer questions and problems, and assisting with account maintenance. Handle a range of financial services including opening/closing accounts and renewing time deposits, while using knowledge of deposit and loan products. Maintain professionalism, address complaints promptly, explain bank products and services, and meet call-quality goals.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Provide excellent customer service by taking customer calls and promptly resolving questions and problems.
  • •Answer questions and solve customer problems by listening, collecting data, and securing answers.
  • •Assist customers with checking, savings, time deposits, IRAs, loans, safe deposit boxes, internet banking, debit cards, and credit cards.
  • •Perform financial services such as opening and closing accounts, renewing time deposit accounts, and maintaining accounts.
  • •Handle complaints professionally, present and explain bank products and services, and consistently meet call-quality goals.

Key Requirements

  • •Associate degree or two years of related experience and/or training, or equivalent combination of education and experience.
  • •1 year of customer service experience.
  • •Preferred knowledge of bank products, services, and policies/procedures.
  • •Excellent communication and public relations skills.
  • •Ability to use computers effectively and stay well organized under pressure.
Experience:1+ years
Education:Associate's
Skills:CommunicationPublic relationsOrganizationCustomer service mindsetWorking under pressure

Company Brief

Prosperity Bancshares
Operates Prosperity Bank, a Texas-based regional banking franchise offering commercial and consumer banking services, lending, treasury management, and wealth-related solutions through a network of branches across Texas and Oklahoma.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Houston, United States
Founded: 1983
WebsiteLinkedIn