Account Executive - Enterprise (SLED)

Freshworks
Chicago
Workplace: RemoteFull timeUSD 105,000 - 165,000 annuallyFunction: SalesSkills: ["Solution selling","Pipeline management","Stakeholder management","Analytical thinking","Consultative sales"]

Drive enterprise sales for Freshworks’ ITSM and EX solutions within Higher Education (SLED), selling tailored strategies to colleges and universities. Engage and manage multiple stakeholders across administrators, IT leaders, and HR, building and executing a robust medium- to long-term sales pipeline. Collaborate with Marketing, Solutions Engineers, and Customer Success to deliver consultative, end-to-end experiences focused on improving faculty/staff productivity and IT efficiency.

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Freshworks
Freshworks
1 day ago

Account Executive - Enterprise (SLED)

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Last checked: 7 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Drive enterprise sales for Freshworks’ ITSM and EX solutions within Higher Education (SLED), selling tailored strategies to colleges and universities. Engage and manage multiple stakeholders across administrators, IT leaders, and HR, building and executing a robust medium- to long-term sales pipeline. Collaborate with Marketing, Solutions Engineers, and Customer Success to deliver consultative, end-to-end experiences focused on improving faculty/staff productivity and IT efficiency.
Location: Chicago
Workplace: Remote
Employment Type: Full time
Job Function: Sales
Seniority: Mid level

Key Responsibilities

  • •Develop tailored ITSM and EX strategies for Higher Education clients, demonstrating productivity and engagement outcomes.
  • •Collaborate with administrators, IT leaders, and HR to address Higher Education challenges and deliver impactful results.
  • •Build, maintain, and execute a robust sales pipeline through medium- to long-term sales cycles.
  • •Create and present value propositions aligned to institutional goals, priorities, and budgets.
  • •Partner with Marketing, Solutions Engineers, and Customer Success for seamless end-to-end prospect and client experiences.

Pay and Benefits

Salary: USD 105,000 - 165,000 annually
Equity and Bonus:Equity
Perks:DentalMedicalVisionDisabilityLife InsurancePaid LeaveFlexible SpendingCommuter BenefitsWellness StipendEquityEsppAdoption LeaveParental Leave

Key Requirements

  • •5–8 years of proven success in SaaS enterprise sales, including ITSM and EX solution selling.
  • •Strong experience selling ITSM solutions and EX platforms that improve faculty and staff productivity and engagement.
  • •Advanced knowledge of SaaS platforms and how they drive institutional efficiency.
  • •Mastery in solution selling and pipeline management across medium- to long sales cycles.
  • •Prior experience selling to Higher Education institutions is a strong plus.
Experience:SaaSEnterprise salesITSMHigher Education
Skills:Solution sellingPipeline managementStakeholder managementAnalytical thinkingConsultative sales
Languages:English
Tech Stack:SaaSITSMEX

Company Brief

Freshworks
Provides cloud-based customer engagement, CRM and ITSM software (Freshdesk, Freshservice, Freshsales) that helps businesses manage customer and employee experiences through SaaS products and AI-driven tools.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 500M to 1B
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Mateo, United States
Founded: 2010
Glassdoor
Glassdoor: 3.5
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