OKX

1 year ago

Product Director, VIP Products

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 21 hours agoStatus: Live

Job Summary

VIP product lead to shape exclusive product experiences and services for high-net-worth clients, institutional customers, and market makers. Own VIP product strategy, lifecycle management, personalized campaigns, and cross‑functional delivery to improve retention and platform AUM, leveraging data insights and market trends across regional VIP segments.

Location: Hong Kong

Workplace: Onsite

Employment Type: Full time

Job Function: Product Management

Seniority: Manager level

Key Responsibilities

•Oversee the overall planning and iteration of VIP-related products, including VIP benefits systems, personalized campaigns, exclusive offerings, and customized customer services.
•Collaborate closely with VIP sales, institutional account managers, and market-making teams to identify VIP customer needs and translate them into actionable product features.
•Lead the design and optimization of VIP customer lifecycle management solutions to improve retention and engagement rates.
•Coordinate cross-departmental collaboration, including R&D, design, operations, and risk control, to ensure timely and high-quality project delivery.
•Monitor global market trends and industry developments to formulate localized product strategies that cater to VIP clients in different regions.

Pay and Benefits

Perks:Learning BudgetWellness StipendMeal AllowanceHealth Insurance

Key Requirements

•Bachelor’s degree or higher with 5+ years of product management or product strategy experience.
•Deep understanding of the Web3/Crypto industry, particularly exchange products such as institutional services, API trading, and VIP incentive programs.
•Prior experience in CEXs, brokerages, financial institutions, or high-net-worth client-related products is preferred.
•Strong cross-team communication and coordination skills, with systematic thinking and sharp user insights.
•Proficiency in data analysis tools and data-driven decision-making.

Experience:5+ yearsCryptoExchangeVIPWeb3

Education:Bachelor's

Skills:CommunicationData analysisLeadershipProblem solving

Languages:EnglishChinese

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

OKX

Global cryptocurrency exchange and Web3 technology provider offering spot and derivatives trading, custody, wallet services, and blockchain infrastructure to retail and institutional users worldwide.

Industry: Trading Platforms

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Headquarters: Victoria, Seychelles

Founded: 2017

Website LinkedIn

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OKX