Singapore Airlines

8 hours ago

Senior Executive / Assistant Manager Service Culture & Quality (SG)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Drive consistent customer service and lounge/airport experience by defining and governing end-to-end service standards across airport operations. Create service content such as scripts and behavioural guidelines, launch service/culture campaigns, and embed requirements into operating manuals. Lead governance with stakeholders (operations, training, QA, comms, partners) to secure adoption and oversee uniform and grooming standards. Benchmark industry best practices to continuously improve service quality.

Location: Singapore

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Manager level

Key Responsibilities

•Define and govern airport service standards by mapping end-to-end customer service flows, inputs, outcomes, and handoffs.
•Develop and maintain service content such as scripts and behavioural guidelines for standardized customer interactions.
•Design and launch service/culture campaigns and improvement programmes to influence behaviours and uplift standards.
•Manage governance with stakeholders (Ops BUs, Training, QA, Comms, partners) to secure adoption and support committee endorsements.
•Oversee uniform and grooming standards and integrate requirements into manuals for procedural alignment.

Key Requirements

•Degree in any discipline.
•Experience in customer servicing, airport operations, or a related field.
•Effective interpersonal and communications skills (written and verbal).
•Meticulous with keen attention to detail.
•Strong interest in service standards and people development (Experienced Cabin Crew welcome).

Skills:Interpersonal skillsCommunicationAttention to detailOrganizationPeople development

Company Brief

Singapore Airlines

Flag carrier of Singapore providing international passenger and cargo air transportation, premium cabin services, and related travel products. Operates a global network with a reputation for service quality, modern fleet, and extensive partnerships.

Industry: Airlines

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Singapore, Singapore

Founded: 1972

Website LinkedIn

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Singapore Airlines

8 hours ago

Senior Executive / Assistant Manager Service Culture & Quality (SG)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 8 hours agoStatus: Live

Job Summary

Location: Singapore

Workplace: Onsite

Employment Type: Full time

Job Function: Administration & Executive Assistance

Seniority: Manager level

Key Responsibilities

•Define and govern airport service standards by mapping end-to-end customer service flows, inputs, outcomes, and handoffs.
•Develop and maintain service content such as scripts and behavioural guidelines for standardized customer interactions.
•Design and launch service/culture campaigns and improvement programmes to influence behaviours and uplift standards.
•Manage governance with stakeholders (Ops BUs, Training, QA, Comms, partners) to secure adoption and support committee endorsements.
•Oversee uniform and grooming standards and integrate requirements into manuals for procedural alignment.

Key Requirements

•Degree in any discipline.
•Experience in customer servicing, airport operations, or a related field.
•Effective interpersonal and communications skills (written and verbal).
•Meticulous with keen attention to detail.
•Strong interest in service standards and people development (Experienced Cabin Crew welcome).

Skills:Interpersonal skillsCommunicationAttention to detailOrganizationPeople development

Company Brief

Singapore Airlines

Industry: Airlines

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Singapore, Singapore

Founded: 1972

Website LinkedIn