Account Manager, Mid Market (London)

Apollo.io
London
Workplace: HybridFull timeFunction: Customer Success & Account ManagementSkills: ["Customer centricity","Consultative selling","Relationship building","Forecasting discipline","Cross-functional collaboration"]

Own a Tier 1/Tier 2 mid-market book of business as the primary customer contact, driving continuous activation and expansion. Close incremental opportunities, run virtual and in-person enablement and business reviews, and maintain disciplined forecasting with strong pipeline coverage. Build trusted, multi-threaded relationships with executives and operators, partner cross-functionally to deliver a seamless customer experience, and translate customer feedback into product and roadmap improvements.

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FursaFursa
Apollo.io
Apollo.io
3 days ago

Account Manager, Mid Market (London)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Own a Tier 1/Tier 2 mid-market book of business as the primary customer contact, driving continuous activation and expansion. Close incremental opportunities, run virtual and in-person enablement and business reviews, and maintain disciplined forecasting with strong pipeline coverage. Build trusted, multi-threaded relationships with executives and operators, partner cross-functionally to deliver a seamless customer experience, and translate customer feedback into product and roadmap improvements.
Location: London
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Identify and close expansion opportunities within Tier 1/Tier 2 mid-market accounts.
  • •Conduct virtual and in-person enablement and product activation sessions and business reviews to drive value and growth.
  • •Maintain portfolio organization and take ownership of customer situations through resolution.
  • •Work closely with internal teams to ensure a seamless customer experience.
  • •Develop and maintain detailed account plans and conduct account usage analysis to uncover activation and adoption opportunities.

Key Requirements

  • •3+ years of experience in B2B SaaS sales.
  • •Consistently meet monthly or quarterly revenue targets.
  • •Experience developing a 3x pipeline using inbound leads and targeted account planning.
  • •Comfort identifying additional use cases and expansion opportunities within accounts.
  • •Ability to work cross-functionally with Customer Success, Support, Marketing, Legal, and Product teams.
Experience:B2B SaaS
Skills:Customer centricityConsultative sellingRelationship buildingForecasting disciplineCross-functional collaboration
Languages:English

Company Brief

Apollo.io
Provides a B2B sales engagement platform and global contact database that helps revenue teams find prospects, enrich data, and automate outbound workflows to accelerate pipeline and close deals.
Industry: SaaS
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Funding: Series D
Headquarters: San Francisco, United States
Founded: 2015
WebsiteLinkedIn