Solutions Engineer Strategy & Operations Lead

Serval
San Francisco
Workplace: OnsiteFull timeUSD 190,000 - 265,000 annuallyFunction: Solutions Engineering & Sales EngineeringExperience: 6+ yearsSkills: ["Analytical thinking","Judgment","Comfort with ambiguity","Execution","Cross-functional communication"]

Lead strategy and operations for the Solutions Engineering organization, helping drive technical wins and improve deal conversions as the SE function scales from 0 to 1. Partner with SE leadership to set growth levers, refine hiring and org structure, and build forecasting, operating cadences, and qualification standards. Remove friction in the technical selling motion, improve Salesforce and GTM data architecture, and translate pilot outcomes into prioritized feedback for Product and Engineering.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
Serval
Serval
3 days ago

Solutions Engineer Strategy & Operations Lead

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Lead strategy and operations for the Solutions Engineering organization, helping drive technical wins and improve deal conversions as the SE function scales from 0 to 1. Partner with SE leadership to set growth levers, refine hiring and org structure, and build forecasting, operating cadences, and qualification standards. Remove friction in the technical selling motion, improve Salesforce and GTM data architecture, and translate pilot outcomes into prioritized feedback for Product and Engineering.
Location: San Francisco
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Partner with SE leadership to identify high-leverage growth levers, refine hiring model and org structure, and drive GTM execution.
  • •Own pilot and POC forecasting excellence, ensuring accurate, defensible forecasts called early at SE, segment, and company level.
  • •Implement a scalable operating cadence (pilot reviews, technical win reviews, demo standards, qualification checkpoints, business reviews) and drive follow-through.
  • •Remove friction in the technical selling motion (scoping, demo prep, environments, integration reviews, security questionnaires, and handoffs) and codify repeatable discovery and scoping methodologies.
  • •Build analytics and tools to measure technical performance (demo-to-pilot-to-close, technical win rate, cycle times, capacity/utilization) and translate pilot outcomes into feedback for Product and Engineering.

Pay and Benefits

Salary: USD 190,000 - 265,000 annually
Equity and Bonus:Equity

Key Requirements

  • •6-8+ years of experience in Strategy & Operations, Revenue Operations, or Business Operations at a high-growth B2B software company, with consulting/banking/PE/corporate strategy desired.
  • •Experience driving open-ended initiatives from strategy through execution.
  • •Strong analytical skills: can structure ambiguous problems, pull data, identify insights, and recommend actions; Excel/Sheets required with SQL and BI tooling preferred.
  • •Technical fluency to work with SEs and customer technical stakeholders, understand integration blockers, and separate real blockers from solvable issues.
  • •Knowledge of Salesforce and the GTM tech stack (e.g., Gong, Outreach/Amplemarket, Clay) is a plus; onsite five days per week in San Francisco required.
Experience:6+ yearsB2B softwareRevenue OperationsBusiness OperationsSolutions Engineering
Skills:Analytical thinkingJudgmentComfort with ambiguityExecutionCross-functional communication
Tech Stack:SalesforceExcelSheetsSQLBI toolingGongOutreachAmplemarketClay

Company Brief

Serval
Serval builds software solutions for secure communications and collaboration, offering tools that help teams connect, share data, and coordinate workflows across distributed environments.
Industry: SaaS
Website