Client Advisor (w/m/d) @MYTHERESA

YOOX Net‑a‑Porter Group
Munich
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementSkills: ["Communication","Customer orientation","Flexibility","Teamwork","Enthusiasm"]

Support a Mytheresa Men Store by providing confident service to demanding national and international clients. You advise professionally to meet and exceed customer expectations, build long-term client relationships, and represent the brand with the right communication style, product knowledge, and customer orientation. Work collaboratively with the store team to achieve store goals while showing enthusiasm for luxury fashion and strong customer communication.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
YOOX Net‑a‑Porter Group
YOOX Net‑a‑Porter Group
1 month ago

Client Advisor (w/m/d) @MYTHERESA

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Support a Mytheresa Men Store by providing confident service to demanding national and international clients. You advise professionally to meet and exceed customer expectations, build long-term client relationships, and represent the brand with the right communication style, product knowledge, and customer orientation. Work collaboratively with the store team to achieve store goals while showing enthusiasm for luxury fashion and strong customer communication.
Location: Munich
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Provide competent service to demanding national and international customers.
  • •Advise customers professionally to meet and exceed expectations.
  • •Build long-term customer relationships.
  • •Represent the brand with the right manner of expression, brand knowledge, and customer orientation.
  • •Work as a team to achieve the store’s goals.

Pay and Benefits

Perks:Learning BudgetPensionGym MembershipEquity

Key Requirements

  • •Enthusiasm and flexibility with a passion for luxury fashion.
  • •Excellent communication skills with strong customer focus.
  • •Very good German skills and good English skills are desired; additional languages are welcome (e.g., Arabic, Chinese, or Russian).
  • •Relevant professional experience in luxury or high-end retail is an advantage.
Experience:Luxury retailHigh-end retail
Skills:CommunicationCustomer orientationFlexibilityTeamworkEnthusiasm
Languages:GermanEnglishArabicChineseRussian

Company Brief

YOOX Net‑a‑Porter Group
YOOX Net‑a‑Porter Group (YNAP) operates global online luxury fashion retail platforms, combining marketplaces and direct retail for designer apparel, accessories and lifestyle products, serving customers worldwide with e‑commerce, logistics and digital marketing services.
Industry: E-commerce
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Established Company
Headquarters: London, United Kingdom
Founded: 2015
WebsiteLinkedIn