Associate Scaled Customer Success Manager

Synthesia
Austin
Workplace: RemoteFull timeUSD 100,000 - 130,000Function: Customer Success & Account ManagementExperience: 3+ yearsSkills: ["Problem-solving","Analytical","Strategic thinking","Customer engagement","Cross-functional collaboration"]

Own and lead the renewals process to preserve and expand customer contracts at scale. Partner with Product, Customer Enablement, and RevOps to design and implement scalable digital engagement and adoption solutions. Drive renewal discussions with key decision-makers (including C-suite), manage a rolling 120-day renewal forecast, verify contracts and pricing, and identify upsell/cross-sell opportunities during renewal.

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FursaFursa
Synthesia
Synthesia
4 months ago

Associate Scaled Customer Success Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Own and lead the renewals process to preserve and expand customer contracts at scale. Partner with Product, Customer Enablement, and RevOps to design and implement scalable digital engagement and adoption solutions. Drive renewal discussions with key decision-makers (including C-suite), manage a rolling 120-day renewal forecast, verify contracts and pricing, and identify upsell/cross-sell opportunities during renewal.
Location: Austin
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Own, drive, and lead the renewals process in collaboration with the customer success team to preserve and expand contracts.
  • •Engage key decision-makers to uncover requirements and roadblocks to ensure on-time commitments.
  • •Maintain and report a rolling 120-day renewals forecast, including pricing, timing, and risk.
  • •Prepare renewal proposals (rate calculations), verify contracts, and review terms and conditions.
  • •Lead discovery to identify upsell/cross-sell opportunities during renewal to maximize customer growth.

Pay and Benefits

Salary: USD 100,000 - 130,000
Equity and Bonus:Equity
Perks:EquityHealth InsuranceDentalVision401kParental LeaveAnnual LeavePaid LeaveReferral Scheme

Key Requirements

  • •3+ years of experience in Sales, Customer Success, or Account Management, preferably in enterprise B2B SaaS.
  • •Manage a high volume of accounts and use tools/automation to engage customers at scale.
  • •Analytical problem-solving skills to interpret customer data and adapt approaches to delight customers.
  • •A consistent track record of achieving personal and team goals.
  • •Ability to grow business strategically by creating new processes and initiatives.
Experience:3+ yearsEnterprise B2B SaaSSaaSCustomer success
Skills:Problem-solvingAnalyticalStrategic thinkingCustomer engagementCross-functional collaboration

Company Brief

Synthesia
Provides an AI video generation platform that creates realistic synthetic presenters and video content from text, enabling enterprises to produce scalable training, marketing, and communications videos without cameras or actors.
Industry: AI & Machine Learning
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series C
Headquarters: London, United Kingdom
Founded: 2017
WebsiteLinkedIn