Homeowners Assistance Specialist I - Mortgage

Fifth Third Bancorp
Cincinnati
Workplace: OnsiteFull timeFunction: Banking, Lending & CreditExperience: 2+ yearsEducation: high_schoolSkills: ["Communication","Customer service","Organizational skills","Analytical thinking","Negotiation"]

Support mortgage borrowers to mitigate foreclosure, REO avoidance, and losses by analyzing financial and credit information and recommending best workout options. Negotiate and pre-approve settlements, explain alternatives to borrowers, and prepare settlement and approval documents. Coordinate proceeds and foreclosure holds, update systems and records for collateral status, and conduct loss analysis to guide loss mitigation decisions while adhering to FDCPA, Privacy Act, and legal/investor guidelines.

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Fifth Third Bancorp
Fifth Third Bancorp
2 months ago

Homeowners Assistance Specialist I - Mortgage

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Source: Company careers pageValidated by: Fursa AI
Last checked: 21 hours agoStatus: Live

Job Summary

Support mortgage borrowers to mitigate foreclosure, REO avoidance, and losses by analyzing financial and credit information and recommending best workout options. Negotiate and pre-approve settlements, explain alternatives to borrowers, and prepare settlement and approval documents. Coordinate proceeds and foreclosure holds, update systems and records for collateral status, and conduct loss analysis to guide loss mitigation decisions while adhering to FDCPA, Privacy Act, and legal/investor guidelines.
Location: Cincinnati
Workplace: Onsite
Employment Type: Full time
Job Function: Banking, Lending & Credit
Seniority: Mid level

Key Responsibilities

  • •Analyze borrower financial statements, tax returns, and credit reports to recommend alternatives.
  • •Negotiate and pre-approve mortgage workouts and explain options to borrowers.
  • •Prepare settlement documents and approval forms, and process proceeds checks and foreclosure holds.
  • •Quote reinstatement amounts, payoffs, and set up repayment plans in the system.
  • •Conduct loss analysis and assist with contract negotiations and related vendor/inspection coordination for real estate collateral.

Key Requirements

  • •High school diploma or equivalent.
  • •Minimum 2 years of collections or default servicing experience.
  • •Intermediate proficiency with Microsoft Word and Excel.
  • •Excellent verbal and written communication skills.
  • •Knowledge of collections and default servicing practices, including foreclosure, bankruptcy, and REO experience preferred.
Experience:2+ yearsMortgageCollectionsDefault servicingForeclosureREO
Education:High School
Skills:CommunicationCustomer serviceOrganizational skillsAnalytical thinkingNegotiation
Tech Stack:Microsoft WordMicrosoft Excel

Company Brief

Fifth Third Bancorp
Fifth Third Bancorp is a diversified bank holding company offering consumer, commercial, and wealth management services. Through its banking subsidiaries, it provides deposits, lending, treasury management, payments, and investment solutions across the Midwest and Southeast.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cincinnati, United States
Founded: 1858
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