E-Commerce Safety Communications Manager

TikTok
Seattle
Workplace: OnsiteFull timeFunction: Communications, PR & CommunityExperience: 5+ yearsEducation: bachelorsSkills: ["Communication","Organizational skills","Crisis communications","Cross-functional collaboration","Analytical thinking"]

Lead global Trust & Safety communications for TikTok Shop, developing and executing campaigns that proactively communicate safety commitments. Create blog posts, media pitches, and launch materials for e-commerce initiatives, and serve as primary media contact for safety-related issues. Provide communications guidance and approvals across Product, Trust & Safety, Legal, and Public Policy, while supporting crisis and issue management for regulatory developments.

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FursaFursa
TikTok
TikTok
1 month ago

E-Commerce Safety Communications Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 19 hours agoStatus: Live

Job Summary

Lead global Trust & Safety communications for TikTok Shop, developing and executing campaigns that proactively communicate safety commitments. Create blog posts, media pitches, and launch materials for e-commerce initiatives, and serve as primary media contact for safety-related issues. Provide communications guidance and approvals across Product, Trust & Safety, Legal, and Public Policy, while supporting crisis and issue management for regulatory developments.
Location: Seattle
Workplace: Onsite
Employment Type: Full time
Job Function: Communications, PR & Community
Seniority: Manager level

Key Responsibilities

  • •Develop and execute global communications campaigns that build brand trust and highlight TikTok Shop safety commitments.
  • •Create blog posts, media pitches, and launch materials for global e-commerce safety announcements.
  • •Act as primary media contact on safety-related issues and train spokespeople for interviews, panels, and presentations.
  • •Provide communications guidance and approvals to cross-functional teams to communicate safety commitments across monetized products.
  • •Support press office crisis and issue management for regulatory developments and policy escalations related to TikTok Shop.

Key Requirements

  • •Bachelor’s degree or higher.
  • •5+ years of experience in communications.
  • •Experience managing large-scale, multi-market campaigns from concept to execution.
  • •Strong verbal and written communication skills, including the ability to simplify complex technical issues.
  • •Experience in a press office or handling crisis communications.
Experience:5+ years
Education:Bachelor's
Skills:CommunicationOrganizational skillsCrisis communicationsCross-functional collaborationAnalytical thinking

Company Brief

TikTok
Short-form video platform that lets users create, share, and discover entertainment content through algorithmic recommendations. It also offers advertising and creator tools for brands, influencers, and businesses.
Industry: Digital Media
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Headquarters: Singapore, Singapore
Founded: 2016
WebsiteLinkedIn