Customer Support Specialist

Alan
Belgium
Full timeFunction: Customer Support (Service Desk)Skills: ["Ownership","Growth mindset","Client-facing communication","Problem-solving","Empathy"]

Support Belgian key accounts as an expert for complex admin topics including affiliations, payroll management, invoicing, and billing. Own end-to-end admin support across a portfolio of 5–10 accounts, investigate and resolve issues, and handle sensitive escalations with clarity and empathy. Train and onboard admins on Alan workflows and best practices while improving processes, playbooks, tooling, and product feedback to scale onboarding.

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Alan
Alan
2 days ago

Customer Support Specialist

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Support Belgian key accounts as an expert for complex admin topics including affiliations, payroll management, invoicing, and billing. Own end-to-end admin support across a portfolio of 5–10 accounts, investigate and resolve issues, and handle sensitive escalations with clarity and empathy. Train and onboard admins on Alan workflows and best practices while improving processes, playbooks, tooling, and product feedback to scale onboarding.
Location: Belgium
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Mid level

Key Responsibilities

  • •Train and onboard admins on Alan product workflows and best practices, including affiliation lifecycle, payroll, and invoicing.
  • •Own admin support end-to-end across a portfolio of key accounts: handle requests, investigate issues, coordinate internally, and ensure timely resolution.
  • •Manage complex or sensitive admin conversations (objections, escalations, high-stakes operational topics) with clarity and empathy.
  • •Anticipate and prevent operational blockers by identifying risks such as missing affiliations, payroll edge cases, and invoicing issues.
  • •Improve the function by identifying recurring pain points and proposing improvements (documentation, playbooks, tooling, and product feedback).

Key Requirements

  • •Full working proficiency in Dutch and English (written and spoken).
  • •Previous B2B customer-facing experience (e.g., customer success, teaching, communication).
  • •Strong ownership and autonomy, with the ability to learn fast and embrace change.
  • •Excellent structured problem-solving and strong organization/time-management across competing priorities.
  • •Comfort handling complex admin/topics and sensitive conversations with clarity and empathy.
Skills:OwnershipGrowth mindsetClient-facing communicationProblem-solvingEmpathy
Languages:DutchEnglish

Company Brief

Alan
Alan is a Paris-based digital health insurance provider offering employer and individual health plans, telemedicine, prevention services, and a consumer-focused app to simplify access to care and manage reimbursements.
Industry: Health Insurance (Payers)
Company Size: Large (251 to 1,000 employees)
Revenue: USD 250M to 500M
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series E+
Headquarters: Paris, France
Founded: 2016
Glassdoor
Glassdoor: 4.4
WebsiteLinkedInGlassdoor