Motor Claims Lodgement Officer (Adelaide, SA, AU, 5000)

Allianz
Adelaide
Workplace: HybridFull timeFunction: Insurance & ActuarialSkills: ["Communication","Conflict management","Work ethic","Collaboration","Attention to detail"]

Lodge and manage motor insurance claims end to end, assessing liability, processing payments, identifying potential fraud, and escalating complex cases within authority and policy limits. Deliver clear, customer-centric communication through seamless handovers, accurate record-keeping, and high-quality data entry while meeting timeframes, quality standards, and performance targets. Collaborate across teams, maintain compliance with legal and regulatory requirements, and proactively seek improvement as technology and workflows evolve.

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FursaFursa
Allianz
Allianz
1 day ago

Motor Claims Lodgement Officer (Adelaide, SA, AU, 5000)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Lodge and manage motor insurance claims end to end, assessing liability, processing payments, identifying potential fraud, and escalating complex cases within authority and policy limits. Deliver clear, customer-centric communication through seamless handovers, accurate record-keeping, and high-quality data entry while meeting timeframes, quality standards, and performance targets. Collaborate across teams, maintain compliance with legal and regulatory requirements, and proactively seek improvement as technology and workflows evolve.
Location: Adelaide
Workplace: Hybrid
Employment Type: Full time
Job Function: Insurance & Actuarial

Key Responsibilities

  • •Deliver exceptional member and stakeholder service with clear communication and seamless handovers.
  • •Manage motor claims end to end, including liability assessment, payment processing, fraud identification, and escalation of complex claims.
  • •Complete tasks within timeframes and quality standards while meeting performance targets and compliance schedules.
  • •Maintain accurate records and ensure high-quality data entry and communication throughout the claims process.
  • •Collaborate with colleagues and liaise with relevant departments, demonstrating flexibility and upholding company values.

Pay and Benefits

Perks:Hybrid WorkLearning BudgetEquity

Key Requirements

  • •Deliver exceptional, customer-centric service with clear verbal and written communication to members and stakeholders.
  • •Manage end-to-end claims work including assessing liability, processing payments, identifying potential fraud, and escalating complex claims within authority limits.
  • •Maintain accurate records and ensure compliance with legal and regulatory requirements, internal procedures, and service standards.
  • •Handle peak demand situations with strong organisation and attention to detail while meeting quality standards and performance targets.
  • •Use technology and MS Office applications accurately for data entry and claims decision support, adapting to changing processes and tools.
Experience:Insurance
Skills:CommunicationConflict managementWork ethicCollaborationAttention to detail
Tech Stack:MS OfficeData entry

Company Brief

Allianz
Global insurance and financial services group offering property-casualty insurance, life and health insurance, asset management, and corporate risk solutions to individuals, businesses, and institutions across more than 70 countries.
Industry: Insurance
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Munich, Germany
Founded: 1890
WebsiteLinkedIn