Account Manager, Enterprise

Airwallex
Hong Kong
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementExperience: 5+ yearsSkills: ["Relationship management","Communication","Problem-solving","Commercial acumen","Stakeholder management"]

Manage and grow a portfolio of Enterprise customers in Hong Kong, building long-term relationships while driving adoption and ongoing usage of Airwallex. Focus on Payment Acceptance and Point of Sale solutions, understand customer business models and payment flows, and identify upsell, cross-sell, and expansion opportunities. Lead onboarding to post-launch optimization, monitor account health and commercial performance, and act as the voice of the customer with cross-functional teams.

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FursaFursa
Airwallex
Airwallex
2 months ago

Account Manager, Enterprise

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Last checked: 6 hours agoStatus: Live

Job Summary

Manage and grow a portfolio of Enterprise customers in Hong Kong, building long-term relationships while driving adoption and ongoing usage of Airwallex. Focus on Payment Acceptance and Point of Sale solutions, understand customer business models and payment flows, and identify upsell, cross-sell, and expansion opportunities. Lead onboarding to post-launch optimization, monitor account health and commercial performance, and act as the voice of the customer with cross-functional teams.
Location: Hong Kong
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Manage and grow a portfolio of Enterprise customers in Hong Kong, building long-term relationships with key stakeholders
  • •Drive adoption and ongoing usage of Airwallex products, especially Payment Acceptance and POS solutions
  • •Understand customer business models, payment flows, operational setup, and growth priorities to identify deeper product utilization
  • •Partner with customers through onboarding, implementation, go-live, and post-launch optimization
  • •Identify upsell, cross-sell, and expansion opportunities; monitor account health and provide structured feedback to internal teams

Key Requirements

  • •5+ years of experience in account management, customer success, business development, partnerships, or a related client-facing commercial role
  • •Experience with B2B customers in fintech, payments, SaaS, e-commerce, or a high-growth technology environment
  • •Good understanding of payment products, acquiring, payment acceptance, POS, or adjacent commerce solutions
  • •Strong relationship management skills working with multiple stakeholders across customer organizations
  • •Strong verbal and written communication skills in English and Chinese (Cantonese & Mandarin)
Experience:5+ yearsFintechPaymentsSaaSE-commerceB2BHigh-growth technology
Skills:Relationship managementCommunicationProblem-solvingCommercial acumenStakeholder management
Languages:EnglishChineseCantoneseMandarin
Tech Stack:SalesforceAI

Company Brief

Airwallex
Airwallex is a global payments and financial platform that provides business accounts, cross-border payments, treasury, corporate cards, and embedded finance APIs to help companies manage global financial operations and scale internationally.
Industry: Fintech Infrastructure
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series E+
Headquarters: Singapore, Singapore
Founded: 2015
Glassdoor
Glassdoor: 3.7
WebsiteLinkedInGlassdoor