Customer Success Professional

Lumen
United States
Workplace: RemoteFull timeFunction: Customer Success & Account ManagementEducation: bachelorsSkills: ["Communication","Relationship building","Problem solving","Attention to detail","Organizational skills"]

Drive customer outcomes for Large Enterprise accounts by building and executing customer success plans across the lifecycle (Get, Use, Pay, Renew). Monitor health indicators and usage metrics, evaluate product and portal adoption, and remove roadblocks. Manage revenue retention and growth strategies, coordinate mitigation plans cross-functionally, and partner with sales, delivery, and support to ensure renewals, re-rates, and successful deployment. Identify expansion opportunities and influence technology evolution through contract end-date management.

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FursaFursa
Lumen
Lumen
1 day ago

Customer Success Professional

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Source: Company careers pageValidated by: Fursa AI
Last checked: 13 hours agoStatus: Live

Job Summary

Drive customer outcomes for Large Enterprise accounts by building and executing customer success plans across the lifecycle (Get, Use, Pay, Renew). Monitor health indicators and usage metrics, evaluate product and portal adoption, and remove roadblocks. Manage revenue retention and growth strategies, coordinate mitigation plans cross-functionally, and partner with sales, delivery, and support to ensure renewals, re-rates, and successful deployment. Identify expansion opportunities and influence technology evolution through contract end-date management.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Implement customer success plans using standardized journey templates across the customer lifecycle and reinforce ecosystem hand-offs
  • •Leverage customer metrics (usage data, health indicators, NPS, renewal dates) to manage health and renewal readiness
  • •Evaluate product and portal adoption maturity and address roadblocks using adoption templates and digital marketing assets
  • •Partner with sales and other teams to recognize expansion opportunities, manage revenue retention/growth, and drive value realization and renewal execution
  • •Communicate and escalate account risks cross-functionally, handle urgent concerns, and support successful deployment, first bill reviews, and re-rate/renewal implementations

Pay and Benefits

Perks:Health InsuranceDentalVision401kGym MembershipLearning Budget

Key Requirements

  • •3+ years of customer success or account management experience
  • •Bachelor's degree OR equivalent work experience
  • •Experience supporting enterprise customers and responding to needs with empathy and integrity
  • •Excellent communication and interpersonal skills to build relationships within customer accounts
  • •Technical aptitude to learn networking technologies, products, and features; working knowledge of MS Office suite
Education:Bachelor's
Skills:CommunicationRelationship buildingProblem solvingAttention to detailOrganizational skills
Tech Stack:MS OfficeWeb-based platforms

Company Brief

Lumen
Provides integrated communications, network, edge cloud, and security services to enterprise, government, and carrier customers, operating a global fiber network and delivering connectivity and managed IT solutions.
Industry: Telecommunications
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Monroe, United States
WebsiteLinkedIn