Crisis & Issues Associate Director - Burson

Burson
London
Workplace: HybridFull timeFunction: Executive & General ManagementSkills: ["Strategic thinking","Calm under pressure","Client relationship management","Entrepreneurial mindset","Leadership"]

Lead Burson London’s Issues & Crisis work by developing global and UK crisis offerings, advising clients on high-stakes reputational matters, and supporting organic revenue growth. Partner closely with client teams as a trusted strategic counsel, build visibility and credibility for the team, and contribute to crisis pitches and business development. Oversee crisis management protocol development (including AI) and manage budgeting, forecasting, and team culture.

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Burson
Burson
22 hours ago

Crisis & Issues Associate Director - Burson

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Job Summary

Lead Burson London’s Issues & Crisis work by developing global and UK crisis offerings, advising clients on high-stakes reputational matters, and supporting organic revenue growth. Partner closely with client teams as a trusted strategic counsel, build visibility and credibility for the team, and contribute to crisis pitches and business development. Oversee crisis management protocol development (including AI) and manage budgeting, forecasting, and team culture.
Location: London
Workplace: Hybrid
Employment Type: Full time
Job Function: Executive & General Management
Seniority: Director level

Key Responsibilities

  • •Develop the global and UK client crisis offer.
  • •Advise clients as a trusted strategic counsel and provide high-level guidance on reputational matters.
  • •Prospect for new opportunities, develop pitch responses, and grow new business.
  • •Build visibility and reputation of the team to attract talent and win new business.
  • •Manage client teams and day-to-budget/forecast management to ensure profitability.

Key Requirements

  • •Proven experience leading crisis and issues management in an agency environment with exposure to complex, high-stakes scenarios.
  • •Entrepreneurial, commercially driven track record of independently identifying and converting new business opportunities end-to-end.
  • •Ability to manage communications across varied stakeholders during sensitive, high-pressure moments.
  • •Experience contributing crisis expertise to wider corporate or consumer communications proposals and participating confidently in crisis new business pitches.
  • •Experience designing and delivering crisis simulation exercises and media training, alongside broader reputation management initiatives.
Experience:CommunicationsCrisis managementReputation managementPublic relationsCorporate affairs
Skills:Strategic thinkingCalm under pressureClient relationship managementEntrepreneurial mindsetLeadership
Languages:English
Tech Stack:AI

Company Brief

Burson
Burson Global is a communications and public relations agency providing strategic PR, corporate communications, crisis management, media relations, and stakeholder engagement services to clients across industries to build reputation and manage public perception.
Industry: Professional Services
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