IT Technology Services Senior Specialist - SAP Basis, HANA, RCA, Proactive Analysis

SAP
Bengaluru
Workplace: HybridFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 10+ yearsEducation: bachelorsSkills: ["Communication","Networking","Analytical thinking","Solution-oriented thinking","Customer service focus"]

Safeguard and optimize strategic customers’ investments in SAP Enterprise Cloud Services by delivering day-to-day service against KPI/SLA targets. Lead proactive operations and escalation handling to prevent issues, perform root-cause analysis and corrective action planning, and drive continuous improvement initiatives. Collaborate across internal and external teams to standardize and simplify server operations, streamline procedures via automation, and improve system stability throughout the customer cloud transformation journey.

Loading

Loading job details...

Preparing the role view and application actions.

FursaFursa
SAP
SAP
2 hours ago

IT Technology Services Senior Specialist - SAP Basis, HANA, RCA, Proactive Analysis

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 2 hours agoStatus: Live

Job Summary

Safeguard and optimize strategic customers’ investments in SAP Enterprise Cloud Services by delivering day-to-day service against KPI/SLA targets. Lead proactive operations and escalation handling to prevent issues, perform root-cause analysis and corrective action planning, and drive continuous improvement initiatives. Collaborate across internal and external teams to standardize and simplify server operations, streamline procedures via automation, and improve system stability throughout the customer cloud transformation journey.
Location: Bengaluru
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering
Seniority: Mid level

Key Responsibilities

  • •Ensure day-to-day service delivery quality and define/track service KPI and SLA targets.
  • •Respond quickly during escalations and take proactive steps to avoid escalations and improve operation stability.
  • •Perform root cause analysis for service request execution failures and define corrective action plans with mitigation steps.
  • •Coordinate and orchestrate work across teams to improve customer operations within Enterprise Cloud Services.
  • •Drive continuous improvement initiatives, including standardizing server operations and streamlining procedures through automation.
Travel: Low travel

Key Requirements

  • •10+ years of related professional experience in SAP technology operations.
  • •Bachelor’s degree or higher in Computer Science, Engineering, or Information Technologies Management.
  • •Hands-on experience with SAP Basis, system performance management, lifecycle events (upgrades/updates), and SAP support/escalation management.
  • •Practical knowledge of SAP NetWeaver, Business Objects, SAP HANA, and SAP Sybase Adaptive Server Enterprise (ASE).
  • •Knowledge of problem management and root cause analysis, including backup/recovery, performance tuning, system copies, and disaster recovery strategies.
Experience:10+ years
Education:Bachelor's
Skills:CommunicationNetworkingAnalytical thinkingSolution-oriented thinkingCustomer service focus
Certifications:SAP BASISPMPITIL
Tech Stack:SAP BasisSAP NetWeaverSAP HANASAP Sybase Adaptive Server Enterprise (ASE)SAP Cloud-ConnectorSAP S/4 (S4)Business ObjectsMicrosoft AzureAWSGCPPMPITIL

Company Brief

SAP
Global enterprise software company best known for ERP systems and business applications covering finance, supply chain, procurement, HR, analytics, and customer management for large organizations.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Walldorf, Germany
Founded: 1972
Glassdoor
Glassdoor: 4.1
WebsiteLinkedInGlassdoor