Ops Manager Cards and Loans (Kowloon City, Kowloon, HK)

HSBC
Hong Kong
Workplace: OnsiteFull timeFunction: Business OperationsSkills: ["Self-motivated","Analytical","Communication","Interpersonal","Attention to detail"]

Lead onshore oversight for Cards and Loans operations by monitoring offshore teams’ compliance with relevant standards and control obligations. Coordinate annual reviews and attestations, consolidate and quality-check evidence, and manage audit requests end-to-end. Review documents for accuracy and alignment, support audit walkthrough preparation, and provide guidance and escalation when process or control issues arise—while contributing insight into projects affecting Cards & Loans.

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FursaFursa
HSBC
HSBC
3 days ago

Ops Manager Cards and Loans (Kowloon City, Kowloon, HK)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Lead onshore oversight for Cards and Loans operations by monitoring offshore teams’ compliance with relevant standards and control obligations. Coordinate annual reviews and attestations, consolidate and quality-check evidence, and manage audit requests end-to-end. Review documents for accuracy and alignment, support audit walkthrough preparation, and provide guidance and escalation when process or control issues arise—while contributing insight into projects affecting Cards & Loans.
Location: Hong Kong
Workplace: Onsite
Employment Type: Full time
Job Function: Business Operations
Seniority: Manager level

Key Responsibilities

  • •Monitor offshore teams’ adherence to relevant standards, requirements, procedures, and control obligations.
  • •Coordinate annual reviews/attestations and ensure evidence is complete, accurate, and submitted on time.
  • •Consolidate offshore compliance/control submissions, identify gaps/breaches/issues, and track action plans to closure.
  • •Act as key onshore contact for audit requests, manage auditor needs, and coordinate responses across offshore teams.
  • •Support audit walkthrough preparation, review evidence/documents for completeness and accuracy, and provide onshore guidance for expected quality and governance.

Key Requirements

  • •General banking knowledge with an understanding of card operations.
  • •Proficiency in handling customer complaint with attention to detail.
  • •Self-motivated working style.
  • •Strong analytical, communication, and interpersonal skills.
  • •Knowledge and comfort coordinating compliance/control activities and deliverables.
Experience:BankingCard operations
Skills:Self-motivatedAnalyticalCommunicationInterpersonalAttention to detail

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn