Lead CSR/Teller - Casselberry FL - Full Time

Fifth Third Bancorp
United States
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceEducation: high_schoolSkills: ["Customer service","Risk awareness","Confidentiality","Sound judgment","Communication"]

Provide excellent customer service across complex CSR/Teller interactions, using independent judgment to follow policies and manage risk appropriately. Deepen customer relationships by listening, answering questions, resolving issues, maintaining confidentiality, and keeping communication responsive. Handle day-to-day cash and office responsibilities, support FCA requests and cash counts, and assist by training newly hired customer service representatives while referring customers to bankers and business partners.

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Fifth Third Bancorp
Fifth Third Bancorp
4 days ago

Lead CSR/Teller - Casselberry FL - Full Time

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Source: Company careers pageValidated by: Fursa AI
Last checked: 4 hours agoStatus: Live

Job Summary

Provide excellent customer service across complex CSR/Teller interactions, using independent judgment to follow policies and manage risk appropriately. Deepen customer relationships by listening, answering questions, resolving issues, maintaining confidentiality, and keeping communication responsive. Handle day-to-day cash and office responsibilities, support FCA requests and cash counts, and assist by training newly hired customer service representatives while referring customers to bankers and business partners.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Mid level

Key Responsibilities

  • •Provide consultative customer support by listening to needs, asking questions, and guiding customers to the right financial solutions.
  • •Follow up on customer questions, find solutions to issues, and respond timely to maintain clear communication.
  • •Handle daily office responsibilities in collaboration with the Financial Center Manager, including cash balancing and correcting outages.
  • •Collaborate with the Financial Center Manager to ensure monthly cash counts are completed and to gather and report monthly FCA requests.
  • •Assist with training newly hired Customer Service Representatives and act as a resource for both customers and the platform team.

Key Requirements

  • •High school diploma/GED.
  • •Extensive cash handling experience.
  • •In-depth knowledge of retail policies and procedures to perform duties with minimal supervision.
  • •Ability to interact comfortably and confidently with the public and follow dress code guidelines.
  • •Demonstrated initiative and sound judgment in decision-making and problem resolution.
Experience:Consumer banking
Education:High School
Skills:Customer serviceRisk awarenessConfidentialitySound judgmentCommunication

Company Brief

Fifth Third Bancorp
Fifth Third Bancorp is a diversified bank holding company offering consumer, commercial, and wealth management services. Through its banking subsidiaries, it provides deposits, lending, treasury management, payments, and investment solutions across the Midwest and Southeast.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Cincinnati, United States
Founded: 1858
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