Pleo

2 months ago

Technical Support Senior Associate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Join the Customer Operations Tech Support team to help customers resolve technical issues and get the most out of Pleo. You’ll provide timely support through Freshdesk/Freshchat, troubleshoot and document problems, communicate solutions to non-technical users, and report bugs and improvement ideas to Product and Engineering. The role also focuses on escalating issues, managing expectations, and proactively improving support workflows using tools like Slack, BigQuery, Postman, and Grafana.

Location: Lisbon

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Provide timely technical support via Freshdesk, resolving issues and answering product questions.
•Troubleshoot and document technical issues, guiding users through problem-solving.
•Collaborate with Product and Engineering to report issues and contribute context for prioritizing fixes and enhancements.
•Manage and escalate bugs with clear timelines and expectations for users.
•Drive improvements to support workflows by identifying optimization opportunities and implementing changes where possible.

Pay and Benefits

Perks:Health InsuranceMeal AllowancePaid LeaveParental LeaveRemote Work

Key Requirements

•1+ years of experience in a first-line support role (or equivalent), handling diverse technical queries.
•Proven expertise navigating Freshdesk and Freshchat.
•Solid technical acumen to troubleshoot effectively.
•Familiarity with Big Query (or similar reporting/BI tools).
•Strong communication skills to explain technical concepts to non-technical users.

Experience:1+ years

Skills:CommunicationTroubleshootingProblem-solvingProactive mindsetCustomer focus

Languages:English

Tech Stack:FreshdeskFreshchatSlackBigQueryPostmanGrafanaPleo internal tools and systems

Company Brief

Pleo

Provides spend management software that helps businesses issue company cards, control expenses, automate reimbursements, and track team spending in one platform. Aims to simplify financial workflows for modern companies.

Industry: Fintech Infrastructure

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Headquarters: Copenhagen, Denmark

Founded: 2015

Website LinkedIn

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Pleo

2 months ago

Technical Support Senior Associate

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: Lisbon

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Provide timely technical support via Freshdesk, resolving issues and answering product questions.
•Troubleshoot and document technical issues, guiding users through problem-solving.
•Collaborate with Product and Engineering to report issues and contribute context for prioritizing fixes and enhancements.
•Manage and escalate bugs with clear timelines and expectations for users.
•Drive improvements to support workflows by identifying optimization opportunities and implementing changes where possible.

Pay and Benefits

Perks:Health InsuranceMeal AllowancePaid LeaveParental LeaveRemote Work

Key Requirements

•1+ years of experience in a first-line support role (or equivalent), handling diverse technical queries.
•Proven expertise navigating Freshdesk and Freshchat.
•Solid technical acumen to troubleshoot effectively.
•Familiarity with Big Query (or similar reporting/BI tools).
•Strong communication skills to explain technical concepts to non-technical users.

Experience:1+ years

Skills:CommunicationTroubleshootingProblem-solvingProactive mindsetCustomer focus

Languages:English

Tech Stack:FreshdeskFreshchatSlackBigQueryPostmanGrafanaPleo internal tools and systems

Company Brief

Pleo

Industry: Fintech Infrastructure

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Headquarters: Copenhagen, Denmark

Founded: 2015

Website LinkedIn