Customer Advisor

CarMax
United States
Workplace: OnsiteFull timeUSD 22.42 - 22.42 hourlyFunction: Customer Support (Service Desk)Skills: ["Communication","Interpersonal skills","Customer service","Attention to detail","Collaboration","Time management"]

Serve as the primary liaison between service customers and technicians, providing warm, professional customer service and clear updates on vehicle status. Create and process accurate repair orders and documentation, consult customers on recommended repairs, and obtain approvals for Extended Service Policy (ESP) claims. Manage service payments and cash handling, resolve customer concerns in a fast-paced environment, and follow CarMax EH&S requirements.

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FursaFursa
CarMax
CarMax
3 days ago

Customer Advisor

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Serve as the primary liaison between service customers and technicians, providing warm, professional customer service and clear updates on vehicle status. Create and process accurate repair orders and documentation, consult customers on recommended repairs, and obtain approvals for Extended Service Policy (ESP) claims. Manage service payments and cash handling, resolve customer concerns in a fast-paced environment, and follow CarMax EH&S requirements.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Deliver outstanding customer service by greeting service customers warmly and professionally.
  • •Assist with incoming calls and provide timely updates on vehicle status.
  • •Create, process, and route repair orders; review and finalize repair documentation for accuracy before invoicing.
  • •Consult with customers on recommended repairs and obtain approvals for Extended Service Policy (ESP) claims.
  • •Handle service payments and cash management with precision and integrity while following EH&S requirements.

Pay and Benefits

Salary: USD 22.42 hourly
Perks:Paid SickPaid LeavePaid HolidaysHoliday Premium

Key Requirements

  • •Exceptional communication and interpersonal skills in person and over the phone.
  • •Strong customer service focus delivering an iconic customer experience.
  • •Ability to read, interpret, and maintain accurate records using intermediate computer skills.
  • •Collaborative mindset to work effectively across departments.
  • •Ability to stand or walk for extended periods and work flexible shifts (nights, weekends, and holidays) while following safety standards and PPE requirements.
Skills:CommunicationInterpersonal skillsCustomer serviceAttention to detailCollaborationTime management
Tech Stack:Computer skills

Company Brief

CarMax
Operates the largest used-car retail chain in the United States, selling and financing pre-owned vehicles through a no-haggle customer experience. Also offers vehicle buying, appraisal, service, and related automotive solutions.
Industry: Automotive
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Richmond, United States
Founded: 1993
WebsiteLinkedIn