Customer Service Representative

Pilgrims Pride
Texas
Workplace: OnsiteFull timeFunction: Customer Support (Service Desk)Experience: 1-3 yearsEducation: associatesSkills: ["Critical thinking","Customer service","Communication","Detail oriented","Problem-solving"]

Monitor work backlogs and master schedules, coordinating with materials planning, production, and maintenance to meet customer needs. Serve as a liaison between sales leadership and the division, retrieve and process orders, and cross-train with scheduling and sales support teams. Maintain customer procedures and profiles, troubleshoot production and transportation issues, and ensure forecasting and availability updates to support accurate order fulfillment.

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Pilgrims Pride
Pilgrims Pride
2 months ago

Customer Service Representative

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 22 minutes agoStatus: Live
Reposted: similar role first listed 4 weeks ago

Job Summary

Monitor work backlogs and master schedules, coordinating with materials planning, production, and maintenance to meet customer needs. Serve as a liaison between sales leadership and the division, retrieve and process orders, and cross-train with scheduling and sales support teams. Maintain customer procedures and profiles, troubleshoot production and transportation issues, and ensure forecasting and availability updates to support accurate order fulfillment.
Location: Texas
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Monitor work backlog and prepare and monitor master schedules by coordinating with materials planning, production, and maintenance.
  • •Communicate customer service status and changes to sales and act as a liaison between the sales manager and division.
  • •Retrieve and process orders with the sales administrator, assisting with transportation scheduling as needed.
  • •Maintain customer procedures and profiles and update the sales forecast using incoming purchase orders and actuals.
  • •Evaluate and troubleshoot production and transportation issues to coordinate customer orders while providing a high level of customer service.

Key Requirements

  • •Associate's Degree in a related field, or additional related work experience in lieu of the education requirement.
  • •1-3 years of experience in a customer service related position.
  • •Exceptional practical and critical thinking skills with follow-through on details.
  • •Strong written and verbal communication skills and professional telephone skills.
  • •General working knowledge of SAP, Microsoft Excel, and Microsoft Outlook.
Experience:1-3 years
Education:Associate's
Skills:Critical thinkingCustomer serviceCommunicationDetail orientedProblem-solving
Tech Stack:SAPMicrosoft ExcelMicrosoft Outlook

Company Brief

Pilgrims Pride
Major poultry producer and processor supplying fresh, frozen and value‑added chicken and prepared food products to retail, foodservice and export markets. Operates integrated production, processing and distribution across the United States and internationally.
Industry: Food Production
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Greeley, United States
Founded: 1946
Website