Replit

1 month ago

Support Engineer I (NYC)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Support Engineer role providing rapid, high-priority technical support to Premium customers, diagnosing complex issues, coordinating with Product and Engineering, and driving improvements in tooling and processes to ensure a high-quality, scalable support experience.

Location: Singapore

Workplace: Hybrid

Employment Type: Full time

Job Function: Product Management

Seniority: Entry level

Key Responsibilities

•Provide swift, high-priority support to Premium customers, responding within strict SLAs
•Diagnose, reproduce, and resolve complex technical issues across the Replit platform
•Escalate and track high-impact issues with Product and Engineering, ensuring timely fixes and transparent communication
•Lead customer-facing communications during outages or incidents
•Identify recurring issues and collaborate internally to reduce time-to-resolution

Pay and Benefits

Salary: USD 115,000 - 150,000 annually

Equity and Bonus:Equity

Perks:Health InsuranceDentalVision401kEquityRemote WorkParental LeaveMedical LeaveWellness StipendCommuter BenefitsIn-office

Key Requirements

•3+ years in technical support, developer support, or systems engineering
•Experience providing rapid-response support to high-value or enterprise customers
•Strong debugging skills with JavaScript, Python, or similar languages
•Excellent written and verbal communication under time pressure
•Familiarity with support tools like Zendesk, Linear, Slack, and internal debugging utilities

Experience:3+ yearsEnterpriseTech support

Skills:CommunicationProblem-solvingOwnershipEmpathyTime-management

Languages:English

Tech Stack:JavaScriptPythonZendeskLinearSlack

Company Brief

Replit

Provides a browser-based integrated development environment (IDE) and collaborative coding platform that lets developers write, run, and deploy code instantly across many languages and frameworks.

Industry: Developer Tools

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Headquarters: San Francisco, United States

Founded: 2016

Website LinkedIn

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Replit

1 month ago

Support Engineer I (NYC)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 3 hours agoStatus: Live

Job Summary

Location: Singapore

Workplace: Hybrid

Employment Type: Full time

Job Function: Product Management

Seniority: Entry level

Key Responsibilities

•Provide swift, high-priority support to Premium customers, responding within strict SLAs
•Diagnose, reproduce, and resolve complex technical issues across the Replit platform
•Escalate and track high-impact issues with Product and Engineering, ensuring timely fixes and transparent communication
•Lead customer-facing communications during outages or incidents
•Identify recurring issues and collaborate internally to reduce time-to-resolution

Pay and Benefits

Salary: USD 115,000 - 150,000 annually

Equity and Bonus:Equity

Perks:Health InsuranceDentalVision401kEquityRemote WorkParental LeaveMedical LeaveWellness StipendCommuter BenefitsIn-office

Key Requirements

•3+ years in technical support, developer support, or systems engineering
•Experience providing rapid-response support to high-value or enterprise customers
•Strong debugging skills with JavaScript, Python, or similar languages
•Excellent written and verbal communication under time pressure
•Familiarity with support tools like Zendesk, Linear, Slack, and internal debugging utilities

Experience:3+ yearsEnterpriseTech support

Skills:CommunicationProblem-solvingOwnershipEmpathyTime-management

Languages:English

Tech Stack:JavaScriptPythonZendeskLinearSlack

Company Brief

Replit

Provides a browser-based integrated development environment (IDE) and collaborative coding platform that lets developers write, run, and deploy code instantly across many languages and frameworks.

Industry: Developer Tools

Company Size: Large (251 to 1,000 employees)

Growth: Scaleup

Headquarters: San Francisco, United States

Founded: 2016

Website LinkedIn