Manager, Customer Data Quality Operations

Measurabl
San Diego
Workplace: OnsiteFull timeFunction: Quality & Regulatory (Non-Software)Experience: 5+ yearsEducation: bachelorsSkills: ["People leadership","Coaching","Communication","Organizational skills","Analytical thinking"]

Own customer data quality end to end, setting standards and monitoring health (completeness, accuracy, timeliness, audit-readiness). Lead escalations, data quality incidents, and corrective actions to ensure investment-grade ESG utility data. Build AI-driven automation (agents, scripts, workflow tooling) and internal enablement resources to resolve recurring issues at scale. Manage offshore/vendor delivery teams day to day, using SLAs, operational metrics, and forecasting to deliver reliable outcomes for customers and partners.

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FursaFursa
Measurabl
Measurabl
1 day ago

Manager, Customer Data Quality Operations

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Last checked: 4 hours agoStatus: Live

Job Summary

Own customer data quality end to end, setting standards and monitoring health (completeness, accuracy, timeliness, audit-readiness). Lead escalations, data quality incidents, and corrective actions to ensure investment-grade ESG utility data. Build AI-driven automation (agents, scripts, workflow tooling) and internal enablement resources to resolve recurring issues at scale. Manage offshore/vendor delivery teams day to day, using SLAs, operational metrics, and forecasting to deliver reliable outcomes for customers and partners.
Location: San Diego
Workplace: Onsite
Employment Type: Full time
Job Function: Quality & Regulatory (Non-Software)
Seniority: Manager level

Key Responsibilities

  • •Serve as technical voice on customer data quality with Customer Success and Data Advisory, driving actions that improve customer data quality.
  • •Oversee monitoring of customer data health across portfolios and drive resolution before issues escalate to customers.
  • •Ensure data operations meet Data Assurance Policy, internal controls, and operational targets (error rate, resolution time, SLA attainment, backlog aging, rework).
  • •Design and deploy AI-based automation (agents, skills, scripts, workflow tooling) and monitor effectiveness to continuously improve output quality.
  • •Lead the delivery team day to day (prioritization, work allocation, capacity planning, coaching) and hold team members and delivery partners accountable to performance and quality standards.

Pay and Benefits

Equity and Bonus:Equity
Perks:Health InsuranceDentalHsa401kPet InsurancePaid LeaveHoliday PaidPhone ReimbursementEquityRemote Work

Key Requirements

  • •5+ years leading operational teams/programs with direct accountability for performance, including coaching to a standard and addressing underperformance.
  • •Proven experience managing offshore/outsourced/BPO delivery teams with performance accountability and vendor/contractual relationship management.
  • •Hands-on experience building working AI automation (agents, prompts, scripts, or AI-assisted workflows) with measurable results.
  • •Experience running a queue-based operation against defined SLAs, with metrics you owned and reported.
  • •Strong analytical capability using operational data to find drivers, set priorities, and defend decisions; ability to document work for distributed teams.
Experience:5+ yearsSaaSData platformOffshore deliveryBPO
Education:Bachelor's
Skills:People leadershipCoachingCommunicationOrganizational skillsAnalytical thinking
Tech Stack:AIJiraSQLPythonMetabaseTableauPower BI

Company Brief

Measurabl
Provides ESG, sustainability and energy performance data management software for commercial real estate owners, managers, and investors to track, benchmark, and report environmental, social, and governance performance.
Industry: PropTech
Company Size: Medium (51 to 250 employees)
Growth: Growth Stage Startup
Funding: Series C
Headquarters: San Diego, United States
Founded: 2013
WebsiteLinkedIn