Lady in Red (Guest Relations/ Butler)

Kempinski
Doha
Workplace: OnsiteFull timeFunction: Customer Success & Account ManagementSkills: ["Guest service","Communication","Problem-solving","Attention to detail","Interpersonal skills"]

Serve as the hotel’s “Lady in Red” guest ambassador, welcoming, meeting, and farewelling VIPs and other guests with top-tier service. Communicate hotel and company philosophy, maintain guest profiles and history, gather guest feedback, and coordinate VIP greetings and itineraries with the FOM and GM. Handle complaints and requests, liaise with operating departments, report hazards, support daily briefings and training, and make decisions on upgrades/compliments per hotel policy.

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FursaFursa
Kempinski
Kempinski
3 days ago

Lady in Red (Guest Relations/ Butler)

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Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Serve as the hotel’s “Lady in Red” guest ambassador, welcoming, meeting, and farewelling VIPs and other guests with top-tier service. Communicate hotel and company philosophy, maintain guest profiles and history, gather guest feedback, and coordinate VIP greetings and itineraries with the FOM and GM. Handle complaints and requests, liaise with operating departments, report hazards, support daily briefings and training, and make decisions on upgrades/compliments per hotel policy.
Location: Doha
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management

Key Responsibilities

  • •Welcome, facilitate, and bid farewell to guests and VIPs; escort top VIPs to their rooms and manage departures.
  • •Serve as a communication link for hotel and company philosophy; provide information to guests on services and internal promotions.
  • •Gather daily feedback on VIPs via sources such as Google and Opera PMS, update guest profiles, and distribute information through guest fact sheets/reports/newsletters.
  • •Handle guest complaints and requests politely and efficiently; record and follow up, informing relevant operating departments to ensure satisfaction.
  • •Liaise with FOM and GM to prepare tailor-made itineraries for top VIPs as needed; participate in briefings, training, and special projects; report hazards and rectify immediately.

Key Requirements

Skills:Guest serviceCommunicationProblem-solvingAttention to detailInterpersonal skills
Tech Stack:Opera PMSGoogle

Company Brief

Kempinski
Kempinski is a luxury hotel management company operating five-star hotels, residences and restaurants worldwide. The group provides high-end hospitality services, managing properties and bespoke guest experiences across major cities and resort destinations.
Industry: Hotels & Resorts
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Munich, Germany
Founded: 1862
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