Support Specialist, Data (Multilingual)

Hudl
London, Barcelona
Workplace: HybridFull timeEUR 29,000 - 37,000 annuallyFunction: Customer Support (Service Desk)Skills: ["Communication","Empathy","Problem-solving","Customer focus","Collaboration"]

Support data products by working directly with multilingual clients, understanding their pain points, and helping them succeed with Hudl solutions. You’ll troubleshoot technical issues, explain answers clearly over video calls and email, and partner with product teams to share customer insights. The role blends strong data skills—Python or R and SQL for data cleaning and manipulation—with a customer-first mindset and the ability to communicate empathetically.

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Hudl
Hudl
1 day ago

Support Specialist, Data (Multilingual)

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Last checked: 10 hours agoStatus: Live

Job Summary

Support data products by working directly with multilingual clients, understanding their pain points, and helping them succeed with Hudl solutions. You’ll troubleshoot technical issues, explain answers clearly over video calls and email, and partner with product teams to share customer insights. The role blends strong data skills—Python or R and SQL for data cleaning and manipulation—with a customer-first mindset and the ability to communicate empathetically.
Location: London, Barcelona
Workplace: Hybrid
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Work directly with clients across organizations to support Hudl data products and address pain points.
  • •Troubleshoot technical issues and ensure reliable customer support.
  • •Use Python or R and strong SQL skills to support data cleaning and manipulation as needed.
  • •Communicate solutions clearly over video conferences and email with a human touch.
  • •Partner with product teams to advocate for customer needs and share insights.

Pay and Benefits

Salary: EUR 29,000 - 37,000 annually

Key Requirements

  • •Data-fluent with strong SQL abilities, plus coding skills in Python or R for data cleaning and manipulation.
  • •Confident, client-focused communicator via video conferences and email, able to listen with empathy and explain solutions clearly.
  • •Problem solver who troubleshoots technical issues efficiently, taking ownership to deliver reliable support.
  • •Team player who stays flexible with schedules and communication channels, partnering with product teams to advocate for customer needs.
  • •Multilingual capability: fluent English and at least one other European language.
Experience:Sports analyticsData productsTech support
Skills:CommunicationEmpathyProblem-solvingCustomer focusCollaboration
Languages:English
Tech Stack:PythonRSQLTableauPower BIMachine learningStatsBombSportscodeWyscoutMediacoach

Company Brief

Hudl
Provides video analysis and performance tools for sports teams and athletes, offering software to capture, review, and share game footage and analytics across youth, amateur, and professional sports organizations.
Industry: Enterprise Software
Company Size: Enterprise (1,001+ employees)
Growth: Established Company
Headquarters: Lincoln, United States
Founded: 2006
WebsiteLinkedIn