Fraud Team Leader – Investigations

Lead the day-to-day running of the fraud investigations and recovery team within the Fraud Operations Tribe. Manage and motivate fraud specialists, review KPIs and MI to spot trends, and decide outcomes of complex investigations with appropriate escalation. Serve as the point of contact for the team, support training and sign-off, and ensure investigations align with internal policies, regulatory requirements, and industry best practice. Represent fraud in meetings and help improve processes, including safe AI uses.