Qureos

1 day ago

Live Chat Support Specialist (Work from Home)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 18 hours agoStatus: Live

Job Summary

Provide first-point-of-contact customer support through a live chat interface for a FinTech FP&A platform. Respond to inquiries, resolve issues, and troubleshoot technical problems by guiding users through step-by-step solutions. Collaborate with technical support and product specialists to escalate complex cases and document interactions accurately in the CRM. Help improve support materials and maintain a consistently high customer experience.

Location: Vancouver

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Respond promptly and professionally to customer enquiries via live chat.
•Provide accurate information and effective solutions for the platform and services.
•Troubleshoot and diagnose technical issues, guiding users step by step.
•Collaborate with internal teams to escalate and resolve complex cases.
•Document all interactions, issues, and resolutions in the CRM and support knowledge base updates.

Pay and Benefits

Salary: CAD 30 - 35 hourly

Perks:Health InsuranceDentalVisionRrspPaid LeaveLife InsuranceHome OfficeEap

Key Requirements

•Proven customer support or helpdesk experience, preferably with direct live chat support.
•Exceptional written English communication skills to explain technical information clearly and concisely.
•Strong analytical and problem-solving skills with attention to detail.
•Ability to work independently and manage time effectively in a remote work setting.
•Proficiency with helpdesk software and CRM systems (desirable: SaaS or FinTech experience, basic financial planning/accounting knowledge).

Experience:SaaSFinTech

Skills:CommunicationProblem-solvingTime managementPatienceProfessionalismCustomer focus

Languages:English

Tech Stack:Live chatCRMHelpdeskMicrosoft

Company Brief

Qureos

Provides an AI-powered hiring and recruitment platform that helps employers source, screen, and match candidates faster. The product is designed to streamline talent acquisition and reduce time spent on repetitive recruiting tasks.

Industry: HR Tech

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Headquarters: Dubai, United Arab Emirates

Founded: 2019

Website LinkedIn

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Qureos

1 day ago

Live Chat Support Specialist (Work from Home)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 18 hours agoStatus: Live

Job Summary

Location: Vancouver

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Respond promptly and professionally to customer enquiries via live chat.
•Provide accurate information and effective solutions for the platform and services.
•Troubleshoot and diagnose technical issues, guiding users step by step.
•Collaborate with internal teams to escalate and resolve complex cases.
•Document all interactions, issues, and resolutions in the CRM and support knowledge base updates.

Pay and Benefits

Salary: CAD 30 - 35 hourly

Perks:Health InsuranceDentalVisionRrspPaid LeaveLife InsuranceHome OfficeEap

Key Requirements

•Proven customer support or helpdesk experience, preferably with direct live chat support.
•Exceptional written English communication skills to explain technical information clearly and concisely.
•Strong analytical and problem-solving skills with attention to detail.
•Ability to work independently and manage time effectively in a remote work setting.
•Proficiency with helpdesk software and CRM systems (desirable: SaaS or FinTech experience, basic financial planning/accounting knowledge).

Experience:SaaSFinTech

Skills:CommunicationProblem-solvingTime managementPatienceProfessionalismCustomer focus

Languages:English

Tech Stack:Live chatCRMHelpdeskMicrosoft

Company Brief

Qureos

Industry: HR Tech

Company Size: Medium (51 to 250 employees)

Growth: Growth Stage Startup

Headquarters: Dubai, United Arab Emirates

Founded: 2019

Website LinkedIn