HSBC

5 days ago

Manager, Operations and Customer Service, HSBC Life Macau

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Lead HSBC Life Macau operations and customer service across New Business, Policy Services, and Claims. Ensure activities meet Group requirements and local regulatory obligations with strong internal controls and quality assurance. Own AMCM filings and company record maintenance, drive process and system enhancements to improve turnaround times and scalability, and develop the Macau operations team while coordinating closely with Macau branches and HSBC Life Hong Kong stakeholders.

Location: Macau

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Manager level

Key Responsibilities

•Deliver high-quality customer servicing across New Business, Policy Services, and Claims while meeting service standards and customer outcomes.
•Ensure operations comply with Group requirements and local regulatory obligations using robust internal controls and quality assurance.
•Review and enhance administrative procedures to improve efficiency, reduce risk, and strengthen customer experience.
•Own and coordinate AMCM filings and company record maintenance to ensure accuracy, completeness, and timeliness.
•Lead and develop the Macau operations team and drive system and process enhancements to support growth, scalability, and improved turnaround times.

Key Requirements

•Degree graduate in business or a related field.
•Proven experience in life insurance operations and customer service, including people leadership experience.
•Track record delivering process improvement and change initiatives with measurable outcomes.
•Strong planning, problem-solving, and organizational skills.
•Excellent interpersonal, negotiating, and influencing skills.

Experience:Life insurance

Education:Bachelor's

Skills:PlanningProblem-solvingOrganizational skillsInterpersonal skillsNegotiationInfluencing

Company Brief

HSBC

Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 1865

Glassdoor: 3.6

Website LinkedIn

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HSBC

5 days ago

Manager, Operations and Customer Service, HSBC Life Macau

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Location: Macau

Workplace: Onsite

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Seniority: Manager level

Key Responsibilities

•Deliver high-quality customer servicing across New Business, Policy Services, and Claims while meeting service standards and customer outcomes.
•Ensure operations comply with Group requirements and local regulatory obligations using robust internal controls and quality assurance.
•Review and enhance administrative procedures to improve efficiency, reduce risk, and strengthen customer experience.
•Own and coordinate AMCM filings and company record maintenance to ensure accuracy, completeness, and timeliness.
•Lead and develop the Macau operations team and drive system and process enhancements to support growth, scalability, and improved turnaround times.

Key Requirements

•Degree graduate in business or a related field.
•Proven experience in life insurance operations and customer service, including people leadership experience.
•Track record delivering process improvement and change initiatives with measurable outcomes.
•Strong planning, problem-solving, and organizational skills.
•Excellent interpersonal, negotiating, and influencing skills.

Experience:Life insurance

Education:Bachelor's

Skills:PlanningProblem-solvingOrganizational skillsInterpersonal skillsNegotiationInfluencing

Company Brief

HSBC

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 1865

Glassdoor: 3.6

Website LinkedIn