Customer Support Specialist

Juniper Square
United States
Workplace: RemoteFull timeUSD 60,000 - 70,000Function: Customer Support (Service Desk)Experience: 2+ yearsEducation: bachelorsSkills: ["Communication","Problem-solving","Analytical ability","Time management","Organizational skills","Empathy","Assertiveness","Perseverance","Team-first attitude","Technical aptitude","Learning mindset"]

Provide outstanding technical assistance to private markets customers via phone, email, and chat, owning timely resolutions. Become a product and industry expert by learning Juniper Square’s software and best practices. Partner with Customer Success Managers, Product Managers, and Software Engineers to troubleshoot issues, share customer feedback to drive improvements, and contribute to cross-functional initiatives while refining internal documentation and processes.

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Juniper Square
Juniper Square
7 months ago

Customer Support Specialist

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Last checked: 3 hours agoStatus: Live

Job Summary

Provide outstanding technical assistance to private markets customers via phone, email, and chat, owning timely resolutions. Become a product and industry expert by learning Juniper Square’s software and best practices. Partner with Customer Success Managers, Product Managers, and Software Engineers to troubleshoot issues, share customer feedback to drive improvements, and contribute to cross-functional initiatives while refining internal documentation and processes.
Location: United States
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)

Key Responsibilities

  • •Deliver technical assistance to customers via phone, email, and chat, owning timely solutions.
  • •Develop expertise in Juniper Square software and the private markets industry to guide customers to success.
  • •Build and maintain B2B customer relationships, acting as a trusted advisor.
  • •Collaborate with Customer Success Managers, Product Managers, and Software Engineers to identify and implement solutions.
  • •Share customer feedback to inform product development, and help refine documentation and processes.

Pay and Benefits

Salary: USD 60,000 - 70,000
Perks:Health InsuranceDentalVisionLife InsuranceDisability CoverageWellness Stipend401kPaid LeaveFlex TimeLearning BudgetCommuter BenefitsFamily Support

Key Requirements

  • •Bachelor’s degree in Finance, Accounting, Economics, MIS, or a business-related field preferred.
  • •2+ years of professional experience in a relevant setting.
  • •Excellent written and verbal communication skills.
  • •Demonstrate assertiveness and perseverance when resolving customer requests.
  • •Strong troubleshooting, problem-solving, analytical ability, and technical aptitude to learn new skills.
Experience:2+ years
Education:Bachelor's in Finance, Accounting, Economics, MIS, or business-related
Skills:CommunicationProblem-solvingAnalytical abilityTime managementOrganizational skillsEmpathyAssertivenessPerseveranceTeam-first attitudeTechnical aptitudeLearning mindset

Company Brief

Juniper Square
Provides connected fund software and managed fund administration services for private markets, helping GPs and LPs with fundraising, investor onboarding, reporting, treasury, and compliance via a unified SaaS platform.
Industry: Enterprise Software
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series D
Headquarters: San Francisco, United States
Founded: 2014
Glassdoor
Glassdoor: 4.0
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