area collections manager bangalore -flows

Cred
Bengaluru
Workplace: OnsiteFull timeFunction: Administration & Executive AssistanceSkills: ["Leadership","Coaching","Problem analysis","Process compliance","Agency management"]

Own collections performance for your assigned geography and portfolio buckets, driving resolution and recovery outcomes. Lead and coach a small direct-report team to meet collections targets, and manage 3–6 collection agencies to ensure capacity, productivity, and strong resolution results. Monitor MIS and key collections metrics, identify performance gaps, implement corrective actions, and ensure compliance with RBI guidelines, company policies, and the collections code of conduct.

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Cred
Cred
4 days ago

area collections manager bangalore -flows

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Last checked: 19 hours agoStatus: Live

Job Summary

Own collections performance for your assigned geography and portfolio buckets, driving resolution and recovery outcomes. Lead and coach a small direct-report team to meet collections targets, and manage 3–6 collection agencies to ensure capacity, productivity, and strong resolution results. Monitor MIS and key collections metrics, identify performance gaps, implement corrective actions, and ensure compliance with RBI guidelines, company policies, and the collections code of conduct.
Location: Bengaluru
Workplace: Onsite
Employment Type: Full time
Job Function: Administration & Executive Assistance
Seniority: Manager level

Key Responsibilities

  • •Own collection performance for the assigned geography and bucket(s), understanding local portfolio characteristics and executing collection strategies.
  • •Lead, coach, and develop a team of 2–5 direct reports; set expectations, review productivity/performance, and drive team targets.
  • •Manage 3–6 collection agencies, ensuring adequate capacity, productivity, resolution outcomes, and adherence to quality/compliance.
  • •Own resolution and recovery targets by analysing MIS and key collections metrics and implementing corrective actions.
  • •Ensure adherence to RBI guidelines, company policies, and the collections code of conduct; proactively identify and address compliance/process gaps.

Key Requirements

  • •Own collection performance for the assigned geography and portfolio buckets by understanding local portfolio characteristics and executing collection strategies.
  • •Lead, coach, and develop a team of 2–5 direct reports, setting expectations and reviewing productivity and performance against collection targets.
  • •Manage 3–6 collection agencies across the assigned geography, ensuring adequate capacity, productivity, resolution outcomes, and adherence to quality and compliance standards.
  • •Analyse MIS and key collections metrics (e.g., resolution/flow rates, bounce rate, ROR, NC/skip ratio) to identify gaps and implement corrective actions.
  • •Ensure adherence to RBI guidelines, company policies, and the code of conduct for collections, proactively addressing compliance or process gaps.
Skills:LeadershipCoachingProblem analysisProcess complianceAgency management

Company Brief

Cred
CRED is an Indian fintech platform that rewards users for paying credit card bills, offering curated financial products, rewards, and lending services to creditworthy customers through a membership-based app.
Industry: Payments
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series D
Headquarters: Bengaluru, India
Founded: 2018
WebsiteLinkedIn