Citizens Branch Manager

Citizens Bank
New Jersey
Full timeUSD 89,100 - 122,100 annuallyFunction: Customer Success & Account ManagementExperience: 4+ yearsEducation: high_schoolSkills: ["Leadership","Coaching","Communication","Customer service","Relationship building"]

Lead a high-volume Citizens branch to deliver exceptional customer experiences, drive sales growth, and uphold operational integrity. Inspire and coach your team to meet individual and branch-wide performance goals, build a customer-centric culture, and execute with sound business priorities. Own branch execution and outcomes, partner with community and civic organizations to deepen relationships, and leverage mobile and online banking accessibility in a digital-first environment.

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Citizens Bank
Citizens Bank
1 day ago

Citizens Branch Manager

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live
Reposted: similar role first listed 1 month ago

Job Summary

Lead a high-volume Citizens branch to deliver exceptional customer experiences, drive sales growth, and uphold operational integrity. Inspire and coach your team to meet individual and branch-wide performance goals, build a customer-centric culture, and execute with sound business priorities. Own branch execution and outcomes, partner with community and civic organizations to deepen relationships, and leverage mobile and online banking accessibility in a digital-first environment.
Location: New Jersey
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Manager level

Key Responsibilities

  • •Lead your team to exceed customer expectations and nurture relationships that drive long-term success.
  • •Spearhead branch performance and sales growth while sustaining a customer-centric culture.
  • •Coach and develop colleagues using coaching plans to achieve individual and branch-wide performance and sales goals.
  • •Direct colleague and sales activities to ensure key targets are met and exceeded, using financial acumen and strategic insights.
  • •Serve as an engaged brand ambassador by connecting with the local community and building new and deeper customer relationships.

Pay and Benefits

Salary: USD 89,100 - 122,100 annually
Perks:Health InsuranceDentalVisionRetirement BenefitsWellness StipendPaid Leave

Key Requirements

  • •High school diploma or equivalent required.
  • •Leadership experience coaching and developing colleagues to drive sales excellence and world-class customer service in a high-volume branch environment.
  • •4 years of sales management experience in Retail or Branch Banking.
  • •Proven record meeting sales goals, deadlines, and branch goals in a profit and loss environment.
  • •Must meet and comply with SAFE Act requirements, including successful completion of required background checks and obtaining a unique identifier from the NMLS.
Experience:4+ yearsRetail bankingBranch bankingFinancial services
Education:High School
Skills:LeadershipCoachingCommunicationCustomer serviceRelationship building
Licenses:NMLSSAFE Act
Languages:US
Tech Stack:Mobile and online banking

Company Brief

Citizens Bank
Regional bank offering retail and commercial banking, mortgage lending, wealth management, and payment services to individuals and businesses across the United States.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Providence, United States
Founded: 1828
Website