Workday

2 months ago

Senior Technical Account Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Lead strategic, multi-account TAM engagements for Workday’s largest customers, coordinating across Operations, Professional Services, Development and Product teams to ensure production reliability, timely escalations, and customer success. You'll build deep product expertise (HCM, Payroll, Financials) and drive continuous improvements while communicating with C-level executives and steering committees.

Location: Tokyo

Workplace: Hybrid

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

•Work with Workday's largest strategic accounts to build strong relationships while overseeing multiple accounts simultaneously
•Act as a liaison between Operations, Professional Services, Development, Product Management and Customers to ensure understanding and alignment
•Become an expert in Workday's Architecture and leverage it on all engagements as needed
•Demonstrate competency in Workday products: HCM, Payroll, Financials; review upcoming customer events and planned production activities to identify potential problems, then plan and execute solutions
•Travel occasionally up to 25% of the time (adjust depending on region) and participate in our 24x7 program

Travel: Low travel

Key Requirements

•BS or MS in a Technical Degree (ie. Computer Science, MIS) or equivalent technical work experience and acumen
•7+ years of experience in product support, customer success, account management or consulting for a complex B2B enterprise software solution
•5+ years of experience successfully implementing or managing a complex SaaS solution and working with large enterprise accounts
•Must speak and write Japanese and English fluently
•Strong communication, project management and stakeholder management abilities; comfortable engaging with senior leadership

Experience:7+ years

Education:Bachelor's

Skills:CommunicationProject managementStakeholder managementLeadershipProblem solving

Languages:JapaneseEnglish

Tech Stack:WorkdayHCMPayrollFinancials

Company Brief

Workday

Provides cloud-based enterprise applications for human capital management, financial management, payroll, and analytics. Delivers unified HR and finance software suites to large organizations, enabling workforce planning, talent management, payroll, and financial reporting.

Industry: HR Tech

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Pleasanton, United States

Founded: 2005

Website LinkedIn

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Workday

2 months ago

Senior Technical Account Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 4 hours agoStatus: Live

Job Summary

Location: Tokyo

Workplace: Hybrid

Employment Type: Full time

Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

•Work with Workday's largest strategic accounts to build strong relationships while overseeing multiple accounts simultaneously
•Act as a liaison between Operations, Professional Services, Development, Product Management and Customers to ensure understanding and alignment
•Become an expert in Workday's Architecture and leverage it on all engagements as needed
•Demonstrate competency in Workday products: HCM, Payroll, Financials; review upcoming customer events and planned production activities to identify potential problems, then plan and execute solutions
•Travel occasionally up to 25% of the time (adjust depending on region) and participate in our 24x7 program

Travel: Low travel

Key Requirements

•BS or MS in a Technical Degree (ie. Computer Science, MIS) or equivalent technical work experience and acumen
•7+ years of experience in product support, customer success, account management or consulting for a complex B2B enterprise software solution
•5+ years of experience successfully implementing or managing a complex SaaS solution and working with large enterprise accounts
•Must speak and write Japanese and English fluently
•Strong communication, project management and stakeholder management abilities; comfortable engaging with senior leadership

Experience:7+ years

Education:Bachelor's

Skills:CommunicationProject managementStakeholder managementLeadershipProblem solving

Languages:JapaneseEnglish

Tech Stack:WorkdayHCMPayrollFinancials

Company Brief

Workday

Industry: HR Tech

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: Pleasanton, United States

Founded: 2005

Website LinkedIn