Senior Technical Account Manager

Workday
Tokyo
Workplace: HybridFull timeFunction: Solutions Engineering & Sales EngineeringExperience: 7+ yearsEducation: bachelorsSkills: ["Communication","Project management","Stakeholder management","Leadership","Problem solving"]

Lead strategic, multi-account TAM engagements for Workday’s largest customers, coordinating across Operations, Professional Services, Development and Product teams to ensure production reliability, timely escalations, and customer success. You'll build deep product expertise (HCM, Payroll, Financials) and drive continuous improvements while communicating with C-level executives and steering committees.

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FursaFursa
Workday
Workday
3 months ago

Senior Technical Account Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 38 days agoStatus: Live

Job Summary

Lead strategic, multi-account TAM engagements for Workday’s largest customers, coordinating across Operations, Professional Services, Development and Product teams to ensure production reliability, timely escalations, and customer success. You'll build deep product expertise (HCM, Payroll, Financials) and drive continuous improvements while communicating with C-level executives and steering committees.
Location: Tokyo
Workplace: Hybrid
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Work with Workday's largest strategic accounts to build strong relationships while overseeing multiple accounts simultaneously
  • •Act as a liaison between Operations, Professional Services, Development, Product Management and Customers to ensure understanding and alignment
  • •Become an expert in Workday's Architecture and leverage it on all engagements as needed
  • •Demonstrate competency in Workday products: HCM, Payroll, Financials; review upcoming customer events and planned production activities to identify potential problems, then plan and execute solutions
  • •Travel occasionally up to 25% of the time (adjust depending on region) and participate in our 24x7 program
Travel: Low travel

Key Requirements

  • •BS or MS in a Technical Degree (ie. Computer Science, MIS) or equivalent technical work experience and acumen
  • •7+ years of experience in product support, customer success, account management or consulting for a complex B2B enterprise software solution
  • •5+ years of experience successfully implementing or managing a complex SaaS solution and working with large enterprise accounts
  • •Must speak and write Japanese and English fluently
  • •Strong communication, project management and stakeholder management abilities; comfortable engaging with senior leadership
Experience:7+ years
Education:Bachelor's
Skills:CommunicationProject managementStakeholder managementLeadershipProblem solving
Languages:JapaneseEnglish
Tech Stack:WorkdayHCMPayrollFinancials

Company Brief

Workday
Provides cloud-based enterprise applications for human capital management, financial management, payroll, and analytics. Delivers unified HR and finance software suites to large organizations, enabling workforce planning, talent management, payroll, and financial reporting.
Industry: HR Tech
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Pleasanton, United States
Founded: 2005
WebsiteLinkedIn