Smartly

3 months ago

Customer Onboarding Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Customer Onboarding Manager leads the onboarding process for newly signed customers, coordinating with Sales and Customer Success to deliver tailored onboarding plans, and owning the technical execution to ensure a seamless transition to the Smartly platform for Tier 1-3 customers.

Location: Amsterdam, London

Workplace: Onsite

Employment Type: Full time

Seniority: Manager level

Key Responsibilities

•Train clients on all key aspects of Smartly’s platform.
•Showcase how to set up reporting views to provide customers with clear visibility into their campaign performance and key metrics.
•Show how to use feeds to create automations and streamline customer workflows, optimizing efficiency and effectiveness.
•Tailor the onboarding journey to each customer, understanding their specific challenges and finding solutions within the Smartly tool to drive product adoption and address any gaps.
•Take ownership of organizing and managing the onboarding process, relieving stressors from Customer Success Managers (CSMs) and collaborating with cross-functional teams at Smartly.io as needed.

Key Requirements

•Bachelor's degree in a relevant field or equivalent practical experience.
•3-5 years of digital experience with exposure to paid social (Meta) and programmatic media buying.
•Strong understanding of digital advertising platforms and tools.
•Experience working with Google Sheets, utilizing its features and functions effectively.
•Proficiency in creating visually appealing and impactful presentations using Google Slides.

Experience:3-5 yearsAdvertising technologyDigital advertisingSaaS

Education:Bachelor's

Skills:CommunicationInterpersonal skillsDetail-orientedProject managementProblem-solving

Languages:English

Tech Stack:Google SheetsGoogle SlidesSmartly.io

Company Brief

Smartly

Provides a cloud-based advertising automation platform that helps brands and agencies create, manage, and optimize scalable social and digital ad campaigns across channels with creative and measurement tools.

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: Helsinki, Finland

Founded: 2013

Website LinkedIn

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Smartly

3 months ago

Customer Onboarding Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Amsterdam, London

Workplace: Onsite

Employment Type: Full time

Seniority: Manager level

Key Responsibilities

•Train clients on all key aspects of Smartly’s platform.
•Showcase how to set up reporting views to provide customers with clear visibility into their campaign performance and key metrics.
•Show how to use feeds to create automations and streamline customer workflows, optimizing efficiency and effectiveness.
•Tailor the onboarding journey to each customer, understanding their specific challenges and finding solutions within the Smartly tool to drive product adoption and address any gaps.
•Take ownership of organizing and managing the onboarding process, relieving stressors from Customer Success Managers (CSMs) and collaborating with cross-functional teams at Smartly.io as needed.

Key Requirements

•Bachelor's degree in a relevant field or equivalent practical experience.
•3-5 years of digital experience with exposure to paid social (Meta) and programmatic media buying.
•Strong understanding of digital advertising platforms and tools.
•Experience working with Google Sheets, utilizing its features and functions effectively.
•Proficiency in creating visually appealing and impactful presentations using Google Slides.

Experience:3-5 yearsAdvertising technologyDigital advertisingSaaS

Education:Bachelor's

Skills:CommunicationInterpersonal skillsDetail-orientedProject managementProblem-solving

Languages:English

Tech Stack:Google SheetsGoogle SlidesSmartly.io

Company Brief

Smartly

Industry: SaaS

Company Size: Enterprise (1,001+ employees)

Growth: Scaleup

Headquarters: Helsinki, Finland

Founded: 2013

Website LinkedIn