Semillero Gerente de Sucursal Subdireccion Mérida/Cancun (Cancun, ROO, MX, 77505)

HSBC
Mexico
Workplace: OnsiteFull timeFunction: Marketing & GrowthExperience: 2+ yearsEducation: bachelorsSkills: ["Customer orientation","Sales orientation","Leadership","Teamwork","Results management"]

Lead branch performance and ensure an excellent customer experience while driving business results through a sales-focused culture. Manage a multidisciplinary team, uphold the operating model, and ensure compliance with applicable regulations and branch risk controls. Oversee key retail products (accounts, payroll, cards, and personal/auto/mortgage credit as applicable), KYC/AML and fraud prevention practices, and daily operational processes such as cash handling, vault activities, reconciliations, and audits.

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HSBC
HSBC
1 day ago

Semillero Gerente de Sucursal Subdireccion Mérida/Cancun (Cancun, ROO, MX, 77505)

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Last checked: 4 hours agoStatus: Live

Job Summary

Lead branch performance and ensure an excellent customer experience while driving business results through a sales-focused culture. Manage a multidisciplinary team, uphold the operating model, and ensure compliance with applicable regulations and branch risk controls. Oversee key retail products (accounts, payroll, cards, and personal/auto/mortgage credit as applicable), KYC/AML and fraud prevention practices, and daily operational processes such as cash handling, vault activities, reconciliations, and audits.
Location: Mexico
Workplace: Onsite
Employment Type: Full time
Job Function: Marketing & Growth
Seniority: Manager level

Key Responsibilities

  • •Ensure the branch delivers excellent customer experience and business results.
  • •Lead and supervise the team under HSBC sales culture and values.
  • •Guarantee compliance with the operating model, current regulations, and applicable risk controls.
  • •Drive retail product management (accounts, payroll, cards, and applicable credit/investments/insurance offers).
  • •Manage branch operations including cash, vault activities, reconciliations, and operational processes.

Pay and Benefits

Perks:Annual BonusAguinaldoPrima VacacionalLife InsuranceHealth InsuranceCreditsDiscountsLearning Budget

Key Requirements

  • •Degree completed in Administration, Finance, Economics or related fields.
  • •2+ years in sales and customer service.
  • •Experience leading teams in retail banking branch or financial services (ideal 3–6+ years).
  • •Conversational English (desirable) and AMIB 1.5 (desirable).
  • •Experience managing multidisciplinary teams and customer-facing operations.
Experience:2+ yearsRetail bankingFinancial servicesCustomer service
Education:Bachelor's in Administración, Finanzas, Economía o afín
Skills:Customer orientationSales orientationLeadershipTeamworkResults management
Languages:English
Tech Stack:AMIB 1.5KYCAML

Company Brief

HSBC
Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: London, United Kingdom
Founded: 1865
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn