Customer Onboarding Manager

Insider
Brazil
Workplace: HybridFull timeFunction: OtherExperience: 3+ yearsSkills: ["Communication","Time management","Stakeholder management","Training","Project management"]

Lead SaaS customer onboarding projects to ensure timely, successful implementations and adoption. Manage multiple onboarding engagements, train clients on Insider One features, build stakeholder relationships, and drive value realization with cross-functional teams to boost retention and ROI.

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FursaFursa
Insider
Insider
9 months ago

Customer Onboarding Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live

Job Summary

Lead SaaS customer onboarding projects to ensure timely, successful implementations and adoption. Manage multiple onboarding engagements, train clients on Insider One features, build stakeholder relationships, and drive value realization with cross-functional teams to boost retention and ROI.
Location: Brazil
Workplace: Hybrid
Employment Type: Full time
Seniority: Manager level

Key Responsibilities

  • •Own and manage the onboarding process for new clients, ensuring timely delivery and successful adoption of Insider One’s platform.
  • •Collaborate with internal technical resources to train customers and maximize product usage and value.
  • •Build and maintain relationships with stakeholders at all levels to understand business and technical goals.
  • •Define KPIs and success metrics to drive early adoption and ROI for clients.
  • •Coordinate with client agencies and third parties to ensure alignment and a seamless post-onboarding transition to Customer Success & Support teams.

Pay and Benefits

Perks:EsopLearning BudgetSpotifyLinkedin LearningMasterclassCloudguruVolunteering

Key Requirements

  • •3+ years of experience in SaaS project management and client onboarding.
  • •PM qualifications such as Agile, PMP, or Prince2 are a plus.
Experience:3+ yearsSaaS
Skills:CommunicationTime managementStakeholder managementTrainingProject management
Certifications:PMPPrince2Agile
Languages:English
Tech Stack:Google Tag ManagerGoogle AnalyticsAPIsHTMLCSSXML

Company Brief

Insider
Provides a growth management and personalization platform that helps brands unify customer data, run personalized experiences across channels, and optimize acquisition, conversion, and retention using AI-driven segmentation and orchestration.
Industry: Enterprise Software
Company Size: Large (251 to 1,000 employees)
Growth: Scaleup
Funding: Series C
Headquarters: Istanbul, Turkey
Founded: 2012
Website