Customer Success Manager - Remote

Magic
Philippines
Workplace: RemoteFull timePHP 60,000 - 80,000 monthlyFunction: Customer Success & Account ManagementSkills: ["Strategic relationship building","Proactive problem solving","Data-driven thinking","Ownership mentality","Cross-functional influence"]

Own a portfolio of B2B customer accounts for a US-hours, fully remote role focused on retention and expansion. Drive 90%+ gross and 110%+ net revenue retention by guiding onboarding, running QBRs, identifying at-risk accounts, and facilitating timely renewals. Use HubSpot and strong Excel/Sheets reporting to track account health, manage escalations end-to-end, and communicate daily with C-level and Director stakeholders.

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Magic
Magic
6 hours ago

Customer Success Manager - Remote

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Source: Company careers pageValidated by: Fursa AI
Last checked: 6 hours agoStatus: Live
Reposted: similar role first listed 2 months ago

Job Summary

Own a portfolio of B2B customer accounts for a US-hours, fully remote role focused on retention and expansion. Drive 90%+ gross and 110%+ net revenue retention by guiding onboarding, running QBRs, identifying at-risk accounts, and facilitating timely renewals. Use HubSpot and strong Excel/Sheets reporting to track account health, manage escalations end-to-end, and communicate daily with C-level and Director stakeholders.
Location: Philippines
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Own a segmented client portfolio, prioritize based on size/health/growth potential, and drive 90%+ gross revenue retention and 110%+ NRR through proactive expansion.
  • •Navigate renewals 60–90 days before expiration by addressing concerns, negotiating terms, and preventing issues from becoming problems.
  • •Execute a 30–60–90 day onboarding framework, including kickoff calls within 24–48 hours and tailored success plans with measurable milestones.
  • •Build trusted advisor relationships with C-suite executives and founders, multi-thread across client organizations, and manage escalations end-to-end.
  • •Analyze usage and behavioral data to predict churn/expansion potential, produce monthly portfolio health reports, and document playbooks/process improvements.

Pay and Benefits

Salary: PHP 60,000 - 80,000 monthly
Perks:Health InsurancePaid Leave13th MonthSocial SecurityPaid Training

Key Requirements

  • •3–5 years of B2B customer success or account management experience managing multiple accounts with direct revenue retention ownership.
  • •Proven experience owning revenue retention and expansion from onboarding through renewal.
  • •Strong US market experience and executive communication norms for SMB clients.
  • •Daily proficiency in HubSpot (or expert-level Salesforce with transferable skills) for pipeline and health tracking.
  • •Intermediate-to-advanced Excel/Google Sheets skills (pivot tables, VLOOKUP/INDEX MATCH, dashboards, dashboards/trend analysis) and strong English for C-level conversations.
Experience:B2BCustomer successAccount managementUS marketRevenue retentionCustomer onboardingQBRs
Skills:Strategic relationship buildingProactive problem solvingData-driven thinkingOwnership mentalityCross-functional influence
Languages:English
Tech Stack:HubSpotSalesforceExcelGoogle SheetsVLOOKUPINDEX MATCH

Company Brief

Magic
Provides on‑demand dedicated virtual executive assistants and concierge services for businesses and executives, matching clients with trained remote assistants and AI-enabled support to handle administrative, sales, and personal tasks.
Industry: Professional Services
Company Size: Large (251 to 1,000 employees)
Revenue: USD 50M to 100M
Growth: Growth Stage Startup
Funding: Series A
Headquarters: San Francisco, United States
Founded: 2015
Glassdoor
Glassdoor: 3.3
WebsiteLinkedInGlassdoor