Claims Specialist - Property & Engineering
Zurich Insurance
Kuala Lumpur
Workplace: OnsiteFull timeFunction: Insurance & ActuarialExperience: 2-5 yearsEducation: bachelorsSkills: ["Customer-centric service","Communication","Negotiation","Attention to detail","Risk insight"]Handle single and multi-party property and engineering claims with moderate complexity within defined authority limits. Own the end-to-end claims process—documenting files, gathering facts to determine liability and policy coverage, setting and reviewing reserves, and negotiating settlements. Ensure quality, customer-focused communication, legal compliance, and confidentiality. Coordinate with subrogation and fraud teams, support litigation management, and provide risk insights and trends to stakeholders.

