Chep

1 month ago

Customer Experience Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Join an international logistics organization as a Customer Experience Representative, acting as the main point of contact for a portfolio of customer accounts. You will drive customer success through issue resolution, data analysis, KPI reporting, and collaboration with Sales, Supply Chain, Finance and IT to optimize account health and value across a hybrid remote work model.

Location: Orlando

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Actively managing inbound and outbound calls and emails to ensure all customer requests are actioned timeously.
•Autonomously managing the daily funnel of urgent fulfilment-related issues within the assigned region, partnering with CHEP Logistics and carrier partners to mitigate the impact of issues and communicate thoroughly to customers.
•Proactively notifying customers of at-risk deliveries or collections as identified by systems, carriers, and internal partners in a timely manner.
•Establishing and maintaining effective relationships with customers, Logistics, Operations, Sales, Account Managers.
•Providing logistics support and acting as liaison between the customer and Container Logistics for any e-loads (charges), delays or amendments.

Pay and Benefits

Salary: USD 61,680 - 80,000 annually

Key Requirements

•Business related college degree or equivalent experience.
•3 – 5 years of experience in Customer Service, Supply Chain or Account Management.
•Proficiency with enterprise tools used by the role (e.g., SAP, Salesforce, Blue Yonder, FourKites, Power BI).
•Knowledge of the manufacturer/retail industry & supply chain.
•Strong interpersonal and communication skills; ability to work in a matrix environment.

Experience:3-5 yearsLogisticsSupply chainCustomer serviceAccount management

Education:Bachelor's

Skills:CommunicationAnalyticalProblem-solving

Languages:English

Tech Stack:SAPSalesforceBlueViewBlue YonderFourKitesPower BIBRIXMyCHEP

Company Brief

Chep

Provides pooled pallets, crates and containers and supply-chain logistics services to manufacturers, retailers and logistics providers globally, enabling transport, storage and returnable packaging solutions that reduce cost, waste and complexity in multi-party supply chains.

Industry: Logistics

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: Sydney, Australia

Website LinkedIn

Loading job details...

Preparing the role view and application actions.

Chep

1 month ago

Customer Experience Representative

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 5 hours agoStatus: Live

Job Summary

Location: Orlando

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Actively managing inbound and outbound calls and emails to ensure all customer requests are actioned timeously.
•Autonomously managing the daily funnel of urgent fulfilment-related issues within the assigned region, partnering with CHEP Logistics and carrier partners to mitigate the impact of issues and communicate thoroughly to customers.
•Proactively notifying customers of at-risk deliveries or collections as identified by systems, carriers, and internal partners in a timely manner.
•Establishing and maintaining effective relationships with customers, Logistics, Operations, Sales, Account Managers.
•Providing logistics support and acting as liaison between the customer and Container Logistics for any e-loads (charges), delays or amendments.

Pay and Benefits

Salary: USD 61,680 - 80,000 annually

Key Requirements

•Business related college degree or equivalent experience.
•3 – 5 years of experience in Customer Service, Supply Chain or Account Management.
•Proficiency with enterprise tools used by the role (e.g., SAP, Salesforce, Blue Yonder, FourKites, Power BI).
•Knowledge of the manufacturer/retail industry & supply chain.
•Strong interpersonal and communication skills; ability to work in a matrix environment.

Experience:3-5 yearsLogisticsSupply chainCustomer serviceAccount management

Education:Bachelor's

Skills:CommunicationAnalyticalProblem-solving

Languages:English

Tech Stack:SAPSalesforceBlueViewBlue YonderFourKitesPower BIBRIXMyCHEP

Company Brief

Chep

Industry: Logistics

Company Size: Enterprise (1,001+ employees)

Growth: Established Company

Valuation: Public Company (Market Cap in USD)

Headquarters: Sydney, Australia

Website LinkedIn