HSBC

1 day ago

Business Development Manager (Mumbai, MH, IN, 400063)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Support inbound/outbound sales in HSBC’s Contact Centre under Wealth and Personal Banking by converting generated leads into successful product and account openings. Confirm customer intent, ensure product understanding, capture explicit consent, and map customers to the correct proposition using eligibility criteria. Follow SOPs and EDRAS scripts to meet regulatory requirements, maintain accurate documentation (including nominee information), and use HSBC banking systems to drive timely reporting and end-to-end lead management.

Location: Mumbai

Workplace: Onsite

Employment Type: Full time

Job Function: Business Development & Partnerships

Key Responsibilities

•Cross-sell generated leads, pursuing and closing every sales opportunity within defined parameters.
•Confirm customer intent and ensure they fully understand the product before proceeding.
•Obtain explicit customer authority on a recorded line after confirming product understanding.
•Map customers to the right proposition (EWS, Premier, Personal Banking) based on employment and salary criteria before closing.
•Follow defined SOPs and scripts (EDRAS) and use banking systems (HUB, SFE, Whirl, Approach Tool, Kana, RMS, Media Bar) to complete account opening and reporting with accurate documentation.

Key Requirements

•1 to 5 years of experience in a sales environment.
•Consultative selling with clear, empathetic communication and strong script adherence.
•Strong process discipline to follow SOPs and required regulatory/internal controls during sales and account opening.
•Maintain documentation completeness, including nominee information, and accurate eligibility/verification of customer details.
•Time management skills to handle high-volume activity while achieving closure expectations.

Experience:1-5 yearsBankingRetail bankingWealth managementContact center

Education:Bachelor's

Skills:Consultative sellingClear communicationEmpathetic communicationProcess disciplineTime management

Tech Stack:EDRASSOPHUBSFEWhirlApproach ToolKanaRMSMedia BarRecorded lineConsent email

Company Brief

HSBC

Global banking and financial services organisation offering retail, commercial, corporate and investment banking, wealth management, and global markets services across Europe, Asia, the Americas and the Middle East.

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 1865

Glassdoor: 3.6

Website LinkedIn

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HSBC

1 day ago

Business Development Manager (Mumbai, MH, IN, 400063)

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 7 hours agoStatus: Live

Job Summary

Location: Mumbai

Workplace: Onsite

Employment Type: Full time

Job Function: Business Development & Partnerships

Key Responsibilities

•Cross-sell generated leads, pursuing and closing every sales opportunity within defined parameters.
•Confirm customer intent and ensure they fully understand the product before proceeding.
•Obtain explicit customer authority on a recorded line after confirming product understanding.
•Map customers to the right proposition (EWS, Premier, Personal Banking) based on employment and salary criteria before closing.
•Follow defined SOPs and scripts (EDRAS) and use banking systems (HUB, SFE, Whirl, Approach Tool, Kana, RMS, Media Bar) to complete account opening and reporting with accurate documentation.

Key Requirements

•1 to 5 years of experience in a sales environment.
•Consultative selling with clear, empathetic communication and strong script adherence.
•Strong process discipline to follow SOPs and required regulatory/internal controls during sales and account opening.
•Maintain documentation completeness, including nominee information, and accurate eligibility/verification of customer details.
•Time management skills to handle high-volume activity while achieving closure expectations.

Experience:1-5 yearsBankingRetail bankingWealth managementContact center

Education:Bachelor's

Skills:Consultative sellingClear communicationEmpathetic communicationProcess disciplineTime management

Tech Stack:EDRASSOPHUBSFEWhirlApproach ToolKanaRMSMedia BarRecorded lineConsent email

Company Brief

HSBC

Industry: Banking

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: London, United Kingdom

Founded: 1865

Glassdoor: 3.6

Website LinkedIn