(Senior) Director UX, Operations

HelloFresh
Berlin
Workplace: OnsiteFull timeFunction: Design (Product/UX/UI/Visual)Experience: 10+ yearsSkills: ["Stakeholder management","Talent leadership","Cross-functional collaboration","Strategic thinking","Operating in ambiguity"]

Lead UX for Operations, bridging technology with physical fulfilment, procurement, quality assurance, and supply-chain execution across markets and brands. Inherit and extend an AI-native UX practice: build UX strategy and quality across menu planning, fulfilment, an internal operations-research platform for supply-chain optimization models, and the tech backbone for warehouses and production sites. Manage a distributed design team and partner with senior product and engineering leaders at the UX leadership table.

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FursaFursa
HelloFresh
HelloFresh
2 days ago

(Senior) Director UX, Operations

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Source: Company careers pageValidated by: Fursa AI
Last checked: 11 hours agoStatus: Live

Job Summary

Lead UX for Operations, bridging technology with physical fulfilment, procurement, quality assurance, and supply-chain execution across markets and brands. Inherit and extend an AI-native UX practice: build UX strategy and quality across menu planning, fulfilment, an internal operations-research platform for supply-chain optimization models, and the tech backbone for warehouses and production sites. Manage a distributed design team and partner with senior product and engineering leaders at the UX leadership table.
Location: Berlin
Workplace: Onsite
Employment Type: Full time
Job Function: Design (Product/UX/UI/Visual)
Seniority: Director level

Key Responsibilities

  • •Own UX strategy and quality across Operations: menu planning, fulfilment, an internal operations-research platform, and the technology backbone for warehouses and production sites.
  • •Continue building an AI-native design practice by extending the design system into AI-assisted workflows.
  • •Provide service design for internal-facing tools used daily by operators, planners, and analysts.
  • •Lead a distributed UX/design team with hiring, career development, and consistent design-quality standards.
  • •Partner with senior Product and Engineering leaders and represent UX interests in company-wide Operations strategy.

Pay and Benefits

Perks:PensionRelocationHybrid WorkingLearning BudgetGym MembershipHealth InsuranceCommuter BenefitsSabbaticalMeal Allowance

Key Requirements

  • •10+ years in UX/product design, with several years leading design for complex, operational, or B2B/enterprise-grade systems.
  • •Experience shifting a design function from reactive delivery to a strategic, AI-native practice.
  • •Experience building or scaling design systems/platforms adopted by other teams, working across design, product, and engineering.
  • •Strong stakeholder management with senior product, engineering, and executive leaders.
  • •Comfort operating in ambiguous, service-design-heavy domains supporting internal operators and planners.
Experience:10+ years
Skills:Stakeholder managementTalent leadershipCross-functional collaborationStrategic thinkingOperating in ambiguity
Languages:German
Tech Stack:AI-nativeAI toolingDesign systemOptimization models

Company Brief

HelloFresh
HelloFresh is a meal-kit and food subscription company that delivers fresh ingredients and recipes to consumers, offering convenient home-cooked meals through weekly subscription boxes across multiple international markets.
Industry: FoodTech
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Berlin, Germany
Founded: 2011
Glassdoor
Glassdoor: 3.6
WebsiteLinkedIn