Customer Success Manager

Samsara
Canada
Workplace: RemoteFull timeCAD 60,435 - 78,210 annuallyFunction: Customer Success & Account ManagementExperience: 2+ yearsEducation: bachelorsSkills: ["Communication","Relationship-building","Problem-solving","Emotional intelligence","Prioritization"]

Join Samsara’s Customer Success team in Canada, partnering with Sales, Support, Sales Engineering, and Product to customize Samsara for customers and become their long-term partner. You’ll work cross-functionally to understand customer fleets, craft joint success plans, and help customers realize safety, efficiency, and sustainability gains from our IoT platform.

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FursaFursa
Samsara
Samsara
2 months ago

Customer Success Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 10 hours agoStatus: Live

Job Summary

Join Samsara’s Customer Success team in Canada, partnering with Sales, Support, Sales Engineering, and Product to customize Samsara for customers and become their long-term partner. You’ll work cross-functionally to understand customer fleets, craft joint success plans, and help customers realize safety, efficiency, and sustainability gains from our IoT platform.
Location: Canada
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Entry level

Key Responsibilities

  • •Be on the front lines and ensure our customers increase the safety, efficiency, and sustainability of their operations with our IoT platform.
  • •Compose joint success plans with customers, outlining their objectives, metrics, and timelines, and effectively removing any barriers to achieving business value.
  • •Orchestrate executive business reviews with our customers’ decision-makers and our executive leadership where we look back at past successes and align on upcoming goals.
  • •Conduct workshops with customers to break down their current operations and recommend workflow changes to get the most out of our Samsara products.
  • •Support French-speaking customers implementations.

Pay and Benefits

Salary: CAD 60,435 - 78,210 annually
Perks:Remote WorkLearning Budget

Key Requirements

  • •2+ years of experience in a Customer Success, account management, or strategic consulting role. Enterprise SaaS experience preferred.
  • •English and French fluency.
  • •Bachelor’s degree from an accredited university.
  • •This is a demanding role with high internal visibility, requiring strong priority management and high emotional intelligence.
  • •Previous hands-on experience assisting or working with technical products.
Experience:2+ yearsIoTSaaSEnterprise SaaS
Education:Bachelor's
Skills:CommunicationRelationship-buildingProblem-solvingEmotional intelligencePrioritization
Languages:EnglishFrench

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Samsara
Provides an integrated IoT platform combining hardware sensors, cameras, and cloud-based software to help businesses monitor vehicles, equipment, and operations for fleet management, safety, compliance, and operational efficiency.
Industry: Supply Chain Technology
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2015
WebsiteLinkedIn