Transcend

5 months ago

Enterprise Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Enterprise Customer Success Manager responsible for guiding Fortune 500 clients through AI-driven data compliance journeys, aligning IT, Digital and Compliance teams, and turning compliance into a competitive advantage. You’ll manage post-implementation experiences for large accounts, drive retention and expansion, and communicate ROI with data-driven insights in a remote, fast-paced startup environment.

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Own the post-implementation experience for up to 65 accounts, guiding customers to leverage Transcend to unblock and accelerate their AI initiatives.
•Proactively identify opportunities for customers to scale and influence executive-level decision-making to exceed retention and expansion targets.
•Act as a strategic advisor to IT, Digital, and Compliance teams, supporting maturity curve progression with minimal oversight.
•Use data-driven insights to prove how Transcend reduces technical debt and accelerates time-to-market for digital and AI programs.
•Lead Business Reviews for C-suite stakeholders, translating complex technical guardrails into business growth narratives.

Pay and Benefits

Perks:401kEquityPaid LeaveParental LeaveRemote Work

Key Requirements

•5+ years in Enterprise CS or a strategic consultancy function for Fortune 500 customers
•Autonomy and mastery with minimal oversight
•Strategic storytelling to articulate value beyond compliance
•Technical intelligence to master a deep technical stack
•Async and remote efficacy with clear written communication and documentation

Experience:5+ yearsEnterprise

Skills:CommunicationStakeholder managementStrategic thinkingBusiness acumenAdaptability

Languages:English

Tech Stack:SnowflakeDatabricksAIData pipelines

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Transcend

Builds privacy infrastructure and compliance tools to automate data subject rights, consent, and data governance for companies. Offers an API-first platform that helps engineering and privacy teams manage user privacy requests and workflows at scale.

Industry: RegTech

Company Size: Medium (51 to 250 employees)

Growth: Scaleup

Funding: Series B

Headquarters: San Francisco, United States

Founded: 2018

Website LinkedIn

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Transcend

5 months ago

Enterprise Customer Success Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 13 hours agoStatus: Live

Job Summary

Location: United States

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Key Responsibilities

•Own the post-implementation experience for up to 65 accounts, guiding customers to leverage Transcend to unblock and accelerate their AI initiatives.
•Proactively identify opportunities for customers to scale and influence executive-level decision-making to exceed retention and expansion targets.
•Act as a strategic advisor to IT, Digital, and Compliance teams, supporting maturity curve progression with minimal oversight.
•Use data-driven insights to prove how Transcend reduces technical debt and accelerates time-to-market for digital and AI programs.
•Lead Business Reviews for C-suite stakeholders, translating complex technical guardrails into business growth narratives.

Pay and Benefits

Perks:401kEquityPaid LeaveParental LeaveRemote Work

Key Requirements

•5+ years in Enterprise CS or a strategic consultancy function for Fortune 500 customers
•Autonomy and mastery with minimal oversight
•Strategic storytelling to articulate value beyond compliance
•Technical intelligence to master a deep technical stack
•Async and remote efficacy with clear written communication and documentation

Experience:5+ yearsEnterprise

Skills:CommunicationStakeholder managementStrategic thinkingBusiness acumenAdaptability

Languages:English

Tech Stack:SnowflakeDatabricksAIData pipelines

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Transcend

Industry: RegTech

Company Size: Medium (51 to 250 employees)

Growth: Scaleup

Funding: Series B

Headquarters: San Francisco, United States

Founded: 2018

Website LinkedIn