Block

1 week ago

SMB Account Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Own a portfolio of SMB merchants and drive retention, growth, and monetization outcomes for Square’s platform. Diagnose churn risk, deploy retention and upsell/cross-sell strategies, and manage a high-velocity pipeline. Serve as the trusted first call for merchants when it matters, handling competitive threats and escalations with clarity. Use data to shape recommendations and partner cross-functionally with Sales, Support, Product, and Analytics to prevent recurrence.

Location: Tokyo

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Own a multi-million dollar SMB merchant portfolio across verticals, set strategy, drive outcomes, and be accountable for performance
•Focus on retention by identifying churn risk early and deploying strategies that convert high-risk moments into durable wins
•Operate as a GM for your book by managing pipeline velocity and closing upsell, cross-sell, and contract adoption opportunities
•Build trust by delivering results and serving as the first call for merchants when something matters
•Partner cross-functionally with Sales, Support, Product, and Analytics to solve problems structurally and prevent recurrence

Pay and Benefits

Salary: USD 41 - 61.46

Perks:Remote WorkHealth InsuranceRetirement SavingsFamily Planning

Key Requirements

•5+ years in account management, sales, or a related client-facing role with a track record of delivering against retention and revenue goals in a performance-based environment
•Experience managing a dynamic, high-volume book while closing retention and growth opportunities at the same time
•Strong negotiation skills from real commercial experience, including comfort with difficult conversations while keeping relationships intact
•Ability to communicate clearly and persuasively in writing, pitches, and high-stakes merchant conversations
•Solid financial and analytical skills, using data to understand your book and size opportunities

Experience:5+ yearsFintechPaymentsSaaS

Skills:CommunicationNegotiationProblem-solvingCollaborationAnalytical thinking

Languages:English

Company Brief

Block

Builds financial services and commerce tools to empower businesses and individuals, operating products such as Square, Cash App, Spiral (Bitcoin initiatives), TIDAL, and developer-focused payment and banking solutions.

Industry: Fintech Infrastructure

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2009

Website LinkedIn

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Block

1 week ago

SMB Account Manager

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 1 hour agoStatus: Live

Job Summary

Location: Tokyo

Workplace: Remote

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Own a multi-million dollar SMB merchant portfolio across verticals, set strategy, drive outcomes, and be accountable for performance
•Focus on retention by identifying churn risk early and deploying strategies that convert high-risk moments into durable wins
•Operate as a GM for your book by managing pipeline velocity and closing upsell, cross-sell, and contract adoption opportunities
•Build trust by delivering results and serving as the first call for merchants when something matters
•Partner cross-functionally with Sales, Support, Product, and Analytics to solve problems structurally and prevent recurrence

Pay and Benefits

Salary: USD 41 - 61.46

Perks:Remote WorkHealth InsuranceRetirement SavingsFamily Planning

Key Requirements

•5+ years in account management, sales, or a related client-facing role with a track record of delivering against retention and revenue goals in a performance-based environment
•Experience managing a dynamic, high-volume book while closing retention and growth opportunities at the same time
•Strong negotiation skills from real commercial experience, including comfort with difficult conversations while keeping relationships intact
•Ability to communicate clearly and persuasively in writing, pitches, and high-stakes merchant conversations
•Solid financial and analytical skills, using data to understand your book and size opportunities

Experience:5+ yearsFintechPaymentsSaaS

Skills:CommunicationNegotiationProblem-solvingCollaborationAnalytical thinking

Languages:English

Company Brief

Block

Industry: Fintech Infrastructure

Company Size: Enterprise (1,001+ employees)

Revenue: USD 1B+

Growth: Public Company

Valuation: Public Company (Market Cap in USD)

Funding: IPO / Publicly Listed

Headquarters: San Francisco, United States

Founded: 2009

Website LinkedIn