SMB Account Manager

Block
Tokyo
Workplace: RemoteFull timeUSD 41 - 61.46Function: Customer Success & Account ManagementExperience: 5+ yearsSkills: ["Communication","Negotiation","Problem-solving","Collaboration","Analytical thinking"]

Own a portfolio of SMB merchants and drive retention, growth, and monetization outcomes for Square’s platform. Diagnose churn risk, deploy retention and upsell/cross-sell strategies, and manage a high-velocity pipeline. Serve as the trusted first call for merchants when it matters, handling competitive threats and escalations with clarity. Use data to shape recommendations and partner cross-functionally with Sales, Support, Product, and Analytics to prevent recurrence.

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FursaFursa
Block
Block
1 month ago

SMB Account Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 1 hour agoStatus: Live

Job Summary

Own a portfolio of SMB merchants and drive retention, growth, and monetization outcomes for Square’s platform. Diagnose churn risk, deploy retention and upsell/cross-sell strategies, and manage a high-velocity pipeline. Serve as the trusted first call for merchants when it matters, handling competitive threats and escalations with clarity. Use data to shape recommendations and partner cross-functionally with Sales, Support, Product, and Analytics to prevent recurrence.
Location: Tokyo
Workplace: Remote
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Mid level

Key Responsibilities

  • •Own a multi-million dollar SMB merchant portfolio across verticals, set strategy, drive outcomes, and be accountable for performance
  • •Focus on retention by identifying churn risk early and deploying strategies that convert high-risk moments into durable wins
  • •Operate as a GM for your book by managing pipeline velocity and closing upsell, cross-sell, and contract adoption opportunities
  • •Build trust by delivering results and serving as the first call for merchants when something matters
  • •Partner cross-functionally with Sales, Support, Product, and Analytics to solve problems structurally and prevent recurrence

Pay and Benefits

Salary: USD 41 - 61.46
Perks:Remote WorkHealth InsuranceRetirement SavingsFamily Planning

Key Requirements

  • •5+ years in account management, sales, or a related client-facing role with a track record of delivering against retention and revenue goals in a performance-based environment
  • •Experience managing a dynamic, high-volume book while closing retention and growth opportunities at the same time
  • •Strong negotiation skills from real commercial experience, including comfort with difficult conversations while keeping relationships intact
  • •Ability to communicate clearly and persuasively in writing, pitches, and high-stakes merchant conversations
  • •Solid financial and analytical skills, using data to understand your book and size opportunities
Experience:5+ yearsFintechPaymentsSaaS
Skills:CommunicationNegotiationProblem-solvingCollaborationAnalytical thinking
Languages:English

Company Brief

Block
Builds financial services and commerce tools to empower businesses and individuals, operating products such as Square, Cash App, Spiral (Bitcoin initiatives), TIDAL, and developer-focused payment and banking solutions.
Industry: Fintech Infrastructure
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2009
WebsiteLinkedIn