Multiverse

2 weeks ago

Customer Value Partner, Mid-Market

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Own the end-to-end customer journey for a portfolio of Enterprise accounts, from contract handover through long-term value realization, renewal, and expansion. Build trusted relationships with HR and executive sponsors, create 12-month Mutual Action Plans, and drive “First 90 Days” launch excellence with Fulfilment. Lead Executive Business Reviews, translating delivery and learner data into a compelling ROI narrative while aligning Delivery, Product, and Support to remove barriers.

Location: London

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Independently lead the end-to-end customer journey for a portfolio of Enterprise accounts from sales handover through renewal.
•Build and defend credible, multi-threaded relationships with HR, executive sponsors, and business leaders to embed Multiverse in digital and talent strategy.
•Establish 12-month Mutual Action Plans and oversee launch excellence through the “First 90 Days,” coordinating technical readiness and cohort setup.
•Lead structured Executive Business Reviews (EBRs) synthesizing delivery outcomes and learner data into an ROI story for senior stakeholders.
•Identify expansion and upsell triggers and align Delivery, Product, and Support teams to remove barriers and improve Enterprise customer experience.

Pay and Benefits

Perks:Paid LeaveHealth InsuranceLife InsuranceGym MembershipRemote Work

Key Requirements

•2+ years of experience in Customer Success, Account Management, or Consulting, managing and growing high-stakes Enterprise B2B relationships.
•Proven ability to lead projects and coordinate internal teams (e.g., Fulfilment and Admissions) during implementation phases.
•Data fluency: interpret complex datasets and correlate delivery data with clients’ internal KPIs to build a technical ROI case.
•Strong understanding of Net Revenue Retention (NRR) and ability to identify expansion opportunities with value-backed expansion cases.
•Comfort operating at senior stakeholder level and navigating executive conversations with empathy and data-backed logic.

Experience:2+ yearsEnterprise B2BCustomer SuccessConsulting

Skills:Project leadershipStakeholder managementData interpretationRelationship buildingCommunication

Tech Stack:SalesforceCRM

Company Brief

Multiverse

Multiverse provides apprenticeship and upskilling programs combining human coaching with AI to train employees in data, tech and AI skills, partnering with large organisations to deliver on-the-job learning and career mobility.

Industry: Corporate Training

Company Size: Enterprise (1,001+ employees)

Revenue: USD 50M to 100M

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series D

Headquarters: London, United Kingdom

Founded: 2016

Glassdoor: 2.9

Website LinkedIn Glassdoor

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Multiverse

2 weeks ago

Customer Value Partner, Mid-Market

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 23 hours agoStatus: Live

Job Summary

Location: London

Workplace: Hybrid

Employment Type: Full time

Job Function: Customer Success & Account Management

Seniority: Mid level

Key Responsibilities

•Independently lead the end-to-end customer journey for a portfolio of Enterprise accounts from sales handover through renewal.
•Build and defend credible, multi-threaded relationships with HR, executive sponsors, and business leaders to embed Multiverse in digital and talent strategy.
•Establish 12-month Mutual Action Plans and oversee launch excellence through the “First 90 Days,” coordinating technical readiness and cohort setup.
•Lead structured Executive Business Reviews (EBRs) synthesizing delivery outcomes and learner data into an ROI story for senior stakeholders.
•Identify expansion and upsell triggers and align Delivery, Product, and Support teams to remove barriers and improve Enterprise customer experience.

Pay and Benefits

Perks:Paid LeaveHealth InsuranceLife InsuranceGym MembershipRemote Work

Key Requirements

•2+ years of experience in Customer Success, Account Management, or Consulting, managing and growing high-stakes Enterprise B2B relationships.
•Proven ability to lead projects and coordinate internal teams (e.g., Fulfilment and Admissions) during implementation phases.
•Data fluency: interpret complex datasets and correlate delivery data with clients’ internal KPIs to build a technical ROI case.
•Strong understanding of Net Revenue Retention (NRR) and ability to identify expansion opportunities with value-backed expansion cases.
•Comfort operating at senior stakeholder level and navigating executive conversations with empathy and data-backed logic.

Experience:2+ yearsEnterprise B2BCustomer SuccessConsulting

Skills:Project leadershipStakeholder managementData interpretationRelationship buildingCommunication

Tech Stack:SalesforceCRM

Company Brief

Multiverse

Industry: Corporate Training

Company Size: Enterprise (1,001+ employees)

Revenue: USD 50M to 100M

Growth: Scaleup

Valuation: Unicorn (USD 1B+)

Funding: Series D

Headquarters: London, United Kingdom

Founded: 2016

Glassdoor: 2.9

Website LinkedIn Glassdoor