Relationship Officer - uBank (Abu Dhabi, AE, 939)

Abu Dhabi Commercial Bank
Abu Dhabi
Workplace: OnsiteFull timeAED 17,500 - 25,000 monthlyFunction: SalesExperience: 3+ yearsEducation: bachelorsSkills: ["Customer service","Communication","Problem-solving","Attention to detail","Policy adherence"]

Manage customer interactions for uBank within ADCB’s Retail Banking Group, handling transactions, responding to inquiries, and promoting banking solutions to improve satisfaction and business growth. Identify sales leads and relationship opportunities through cross-sell, upsell, and retention. Follow relevant policies and regulatory requirements, resolve customer issues or escalate as needed, and maintain accurate records and reports to support performance tracking. Work across mall/shift branches on uBank’s 7-day schedule.

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FursaFursa
Abu Dhabi Commercial Bank
Abu Dhabi Commercial Bank
3 days ago

Relationship Officer - uBank (Abu Dhabi, AE, 939)

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Manage customer interactions for uBank within ADCB’s Retail Banking Group, handling transactions, responding to inquiries, and promoting banking solutions to improve satisfaction and business growth. Identify sales leads and relationship opportunities through cross-sell, upsell, and retention. Follow relevant policies and regulatory requirements, resolve customer issues or escalate as needed, and maintain accurate records and reports to support performance tracking. Work across mall/shift branches on uBank’s 7-day schedule.
Location: Abu Dhabi
Workplace: Onsite
Employment Type: Full time
Job Function: Sales
Seniority: Mid level

Key Responsibilities

  • •Support delivery of uBank services by managing customer interactions, executing transactions, and promoting banking solutions.
  • •Execute banking transactions and respond to customer inquiries to ensure high satisfaction and service quality.
  • •Identify new sales leads and relationship development opportunities via cross-sell, upsell, and retention.
  • •Adhere to policies, procedures, and regulatory requirements to ensure risk mitigation and operational integrity.
  • •Identify and resolve customer issues or escalate to relevant teams; maintain accurate records and prepare reports on interactions and transactions.

Pay and Benefits

Salary: AED 17,500 - 25,000 monthly
Perks:Health InsuranceGroup LifePersonal AccidentPaid LeaveLeave AirfareLoan DiscountsLearning BudgetRemote Work

Key Requirements

  • •At least 3 years of experience in banking or customer service.
  • •Bachelor’s degree in Business, Finance, or a related field.
  • •Flexible to work in mall/shift branches across morning and evening shifts, including 7 days a week.
  • •Excellent English communication skills.
  • •Adhere to relevant policies, procedures, and regulatory requirements to mitigate risk and ensure operational integrity.
Experience:3+ yearsBankingCustomer service
Education:Bachelor's in Business, Finance
Skills:Customer serviceCommunicationProblem-solvingAttention to detailPolicy adherence
Languages:English

Eligibility

Nationality:UAE National

Company Brief

Abu Dhabi Commercial Bank
ADCB (Abu Dhabi Commercial Bank) is a UAE-based public bank offering retail, corporate, investment banking, treasury and wealth management services across the UAE and internationally, serving individuals, SMEs and large corporates.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Abu Dhabi, United Arab Emirates
Founded: 1985
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