Servicing Ops Specialist

Citizens Bank
United States
Workplace: OnsiteFull timeFunction: Solutions Engineering & Sales EngineeringEducation: high_schoolSkills: []

Process and service complex monetary transactions, account and official check requests, and fraud/identity-theft exception cases. Conduct account research to resolve discrepancies, while managing operational controls, risk mitigation, and compliance with bank policies and regulatory requirements. Monitor workflow volumes and turnaround times against service-level commitments, and support projects, system enhancements, and process improvement initiatives in a cross-team environment across branches, fraud departments, and enterprise support.

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FursaFursa
Citizens Bank
Citizens Bank
2 days ago

Servicing Ops Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 8 hours agoStatus: Live
Reposted: similar role first listed 6 months ago

Job Summary

Process and service complex monetary transactions, account and official check requests, and fraud/identity-theft exception cases. Conduct account research to resolve discrepancies, while managing operational controls, risk mitigation, and compliance with bank policies and regulatory requirements. Monitor workflow volumes and turnaround times against service-level commitments, and support projects, system enhancements, and process improvement initiatives in a cross-team environment across branches, fraud departments, and enterprise support.
Location: United States
Workplace: Onsite
Employment Type: Full time
Job Function: Solutions Engineering & Sales Engineering

Key Responsibilities

  • •Process and review monetary transactions, account maintenance requests, and other servicing activities.
  • •Resolve fraud and identity theft exception-processing cases.
  • •Research account discrepancies and coordinate resolutions with internal partners.
  • •Manage operational controls, risk mitigation activities, and compliance requirements.
  • •Support projects, system enhancements, and process improvement efforts, including monitoring workflow and participating in operational meetings/training.

Key Requirements

  • •Process and review monetary transactions and account maintenance requests accurately.
  • •Resolve fraud and identity theft exception-processing cases.
  • •Research account discrepancies and coordinate resolution with internal partners.
  • •Manage operational controls, risk mitigation activities, and compliance requirements.
  • •Monitor workflow volumes, turnaround times, and service-level commitments to meet deadlines.
Experience:BankingFinancial servicesFraudIdentity theft
Education:High School
Languages:US

Company Brief

Citizens Bank
Regional bank offering retail and commercial banking, mortgage lending, wealth management, and payment services to individuals and businesses across the United States.
Industry: Banking
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: Providence, United States
Founded: 1828
Website