Associate Customer Success Manager

Checkr
San Francisco
Workplace: OnsiteFull timeUSD 88,000 - 103,000 annuallyFunction: Customer Success & Account Management0Skills: ["Communication","Attention to detail","Ownership","Bias for action","Resilience"]

Support senior Customer Success Managers with day-to-day operations for Checkr’s most strategic accounts. You’ll track open items, follow up on customer requests, monitor account health signals, and help troubleshoot issues with Support, Operations, Engineering, and Product. In addition, you’ll prepare materials for customer meetings and executive check-ins, maintain accurate account records in Salesforce and internal systems, and contribute to internal improvements for strategic account service.

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FursaFursa
Checkr
Checkr
1 day ago

Associate Customer Success Manager

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Source: Company careers pageValidated by: Fursa AI
Last checked: 7 hours agoStatus: Live

Job Summary

Support senior Customer Success Managers with day-to-day operations for Checkr’s most strategic accounts. You’ll track open items, follow up on customer requests, monitor account health signals, and help troubleshoot issues with Support, Operations, Engineering, and Product. In addition, you’ll prepare materials for customer meetings and executive check-ins, maintain accurate account records in Salesforce and internal systems, and contribute to internal improvements for strategic account service.
Location: San Francisco
Workplace: Onsite
Employment Type: Full time
Job Function: Customer Success & Account Management
Seniority: Entry level

Key Responsibilities

  • •Support senior CSMs with day-to-day operations for strategic accounts, including tracking open items and following up on customer requests.
  • •Prepare materials for customer meetings, business reviews, and executive check-ins.
  • •Monitor account health signals and flag risks or opportunities to the account team.
  • •Assist in troubleshooting customer issues by partnering with Support, Operations, and Engineering.
  • •Maintain accurate account records and notes in Salesforce and other internal systems, and contribute to internal CS projects.

Pay and Benefits

Salary: USD 88,000 - 103,000 annually
Equity and Bonus:Equity
Perks:Health InsuranceDentalVisionLearning BudgetPaid LeaveWellness Stipend

Key Requirements

  • •0-2 years of experience in a client-facing, customer success, or account support role.
  • •Strong written and verbal communication skills to represent Checkr professionally with customers.
  • •High attention to detail and strong follow-through with minimal oversight.
  • •Comfort working with tools like Salesforce, Google Workspace, and Slack.
  • •Interest in HR tech, background checks, or the gig economy (plus if you have it).
Skills:CommunicationAttention to detailOwnershipBias for actionResilience
Tech Stack:SalesforceGoogle WorkspaceSlack

Company Brief

Checkr
Provides an automated, AI-driven background check platform for hiring, helping employers run compliant and fast background screenings, identity verification, and continuous monitoring to streamline recruitment and reduce risk.
Industry: HR Tech
Company Size: Enterprise (1,001+ employees)
Growth: Scaleup
Valuation: Unicorn (USD 1B+)
Funding: Series E+
Headquarters: San Francisco, United States
Founded: 2014
WebsiteLinkedIn