IT Support Technician Intern

DataDog
Paris
Workplace: HybridInternshipFunction: IT Support & HelpdeskSkills: ["Communication","Teamwork","Problem-solving","Curiosity","Customer service"]

Support Datadog’s Enterprise IT Support team by assisting with employee customer service and technical support. Shadow and help with laptop deployment, onboarding/offboarding workflows, ticketing, account management, and basic troubleshooting under supervision. Contribute to inventory and documentation, support unified communications setups, and gain hands-on exposure to identity verification, MFA/2FA, and endpoint enrollment using MDM tools while participating in team knowledge sharing.

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DataDog
DataDog
1 day ago

IT Support Technician Intern

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 3 hours agoStatus: Live
Reposted: similar role first listed 4 months ago

Job Summary

Support Datadog’s Enterprise IT Support team by assisting with employee customer service and technical support. Shadow and help with laptop deployment, onboarding/offboarding workflows, ticketing, account management, and basic troubleshooting under supervision. Contribute to inventory and documentation, support unified communications setups, and gain hands-on exposure to identity verification, MFA/2FA, and endpoint enrollment using MDM tools while participating in team knowledge sharing.
Location: Paris
Workplace: Hybrid
Employment Type: Internship · 6 months
Job Function: IT Support & Helpdesk
Seniority: Intern level

Key Responsibilities

  • •Provide customer service and technical support for employees under supervision.
  • •Support laptop deployment, onboarding refresh cycles, and offboarding collection/account deactivation.
  • •Assist with ticketing, account management, and basic troubleshooting.
  • •Maintain hardware and software inventory and help create/update documentation.
  • •Assist with security-adjacent tasks including MFA/2FA setup, endpoint device enrollment (MDM), and basic handling of IT security incidents under supervision.

Pay and Benefits

Perks:RelocationTravel Allowance

Key Requirements

  • •Graduate in 2027 with a degree in IT, Cybersecurity, Communications, or a related field.
  • •This internship is required as part of your academic curriculum.
  • •Basic understanding of computer hardware and software.
  • •Good communication skills in English and French.
  • •Available for a six-month internship starting February, March, April, May, or June 2027.
Education:
Skills:CommunicationTeamworkProblem-solvingCuriosityCustomer service
Languages:EnglishFrench
Tech Stack:SaaSMFA2FAMDMMobile device management

Company Brief

DataDog
Provides a cloud-native monitoring and observability platform that unifies metrics, traces, logs, and security signals to help engineering, operations, and security teams monitor and troubleshoot modern applications and infrastructure.
Industry: Developer Tools
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: New York, United States
Founded: 2010
Glassdoor
Glassdoor: 4.1
WebsiteLinkedIn