Chat Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Provide first-line customer support via live chat for HVAC-related questions and troubleshooting. Schedule service appointments and consultations for technicians, maintain accurate customer records in company systems, and collaborate with technical teams to resolve complex inquiries. Deliver friendly, professional support that protects the company’s reputation, while collecting feedback and suggesting improvements to enhance the customer experience.

Location: Ohio, Pennsylvania

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Engage with customers through an online chat platform to answer questions and provide product information.
•Troubleshoot customer issues related to HVAC systems, including central air conditioning, ductless mini-splits, and indoor air quality products.
•Accurately schedule service appointments and consultations for certified technicians.
•Maintain detailed and precise records of customer interactions and transactions within company systems.
•Collaborate with technical staff and other departments to resolve complex customer enquiries.

Pay and Benefits

Salary: USD 24 - 42 hourly

Key Requirements

•Proven experience in a customer service or support role, with live chat experience preferred.
•Exceptional written communication skills with strong English grammar, spelling, and punctuation.
•Excellent typing speed and accuracy, with the ability to manage multiple chat conversations simultaneously.
•Strong problem-solving skills and the ability to think critically under pressure.
•Must be legally authorized to work in the United States and be a resident of Ohio or Pennsylvania.

Skills:CommunicationProblem-solvingEmpathyCustomer-centric

Languages:English

Tech Stack:Live chatCRM software

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Qureos

Website

Loading job details...

Preparing the role view and application actions.

Qureos

4 days ago

Chat Support Specialist

✓ Verified Job

Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI

Last checked: 2 hours agoStatus: Live

Job Summary

Location: Ohio, Pennsylvania

Workplace: Remote

Employment Type: Full time

Job Function: Customer Support (Service Desk)

Key Responsibilities

•Engage with customers through an online chat platform to answer questions and provide product information.
•Troubleshoot customer issues related to HVAC systems, including central air conditioning, ductless mini-splits, and indoor air quality products.
•Accurately schedule service appointments and consultations for certified technicians.
•Maintain detailed and precise records of customer interactions and transactions within company systems.
•Collaborate with technical staff and other departments to resolve complex customer enquiries.

Pay and Benefits

Salary: USD 24 - 42 hourly

Key Requirements

•Proven experience in a customer service or support role, with live chat experience preferred.
•Exceptional written communication skills with strong English grammar, spelling, and punctuation.
•Excellent typing speed and accuracy, with the ability to manage multiple chat conversations simultaneously.
•Strong problem-solving skills and the ability to think critically under pressure.
•Must be legally authorized to work in the United States and be a resident of Ohio or Pennsylvania.

Skills:CommunicationProblem-solvingEmpathyCustomer-centric

Languages:English

Tech Stack:Live chatCRM software

Eligibility

Work Authorization:Authorization required. Sponsorship not provided.

Company Brief

Qureos

Website