Technical Support Engineer I - Mexico

Samsara
Mexico
Workplace: RemoteFull timeFunction: Customer Support (Service Desk)Experience: 1-3 yearsEducation: bachelorsSkills: ["Customer service","Interpersonal skills","Written communication","Verbal communication","Bias for action"]

Provide Tier 2 hardware and software support for complex customer issues, using product expertise to troubleshoot medium-to-high complexity problems while meeting SLA goals. Author and maintain customer-facing knowledge base content with Enablement, partner with Engineering and Product to reproduce bugs and build testbeds, and deliver actionable feedback to improve products and support processes. Work collaboratively across multiple support locations in a remote team serving customers in Mexico.

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FursaFursa
Samsara
Samsara
3 days ago

Technical Support Engineer I - Mexico

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Canonical indexed version, validated from employer's careers page.

Source: Company careers pageValidated by: Fursa AI
Last checked: 5 hours agoStatus: Live

Job Summary

Provide Tier 2 hardware and software support for complex customer issues, using product expertise to troubleshoot medium-to-high complexity problems while meeting SLA goals. Author and maintain customer-facing knowledge base content with Enablement, partner with Engineering and Product to reproduce bugs and build testbeds, and deliver actionable feedback to improve products and support processes. Work collaboratively across multiple support locations in a remote team serving customers in Mexico.
Location: Mexico
Workplace: Remote
Employment Type: Full time
Job Function: Customer Support (Service Desk)
Seniority: Entry level

Key Responsibilities

  • •Become an expert on Samsara’s IoT product portfolio combining hardware, software, and cloud solutions.
  • •Troubleshoot and resolve customer issues with medium to high complexity.
  • •Respond to customers and resolve inquiries in a timely manner to meet SLA goals.
  • •Partner with Enablement to author and maintain customer-facing knowledge base articles.
  • •Work with Engineering and Product teams to reproduce bugs, build testbeds, and provide feedback for product and process improvements.

Pay and Benefits

Perks:Learning BudgetHealth InsuranceParental Leave

Key Requirements

  • •B.S. in Computer Science, Engineering (Mechanical/Electrical), or other technical fields.
  • •1-3 years of experience in support, engineering, or other technical roles.
  • •Bilingual proficiency in English and Spanish.
  • •Experience troubleshooting and supporting hardware & software products.
  • •Strong familiarity with CRMs like Zendesk or Salesforce.
Experience:1-3 years
Education:Bachelor's in Computer Science, Engineering (Mechanical/Electrical) or other technical fields
Skills:Customer serviceInterpersonal skillsWritten communicationVerbal communicationBias for action
Languages:EnglishSpanish
Tech Stack:Internet of Things (IoT)HardwareSoftwareCloudCRMsZendeskSalesforceAI toolsSaaS

Company Brief

Samsara
Provides an integrated IoT platform combining hardware sensors, cameras, and cloud-based software to help businesses monitor vehicles, equipment, and operations for fleet management, safety, compliance, and operational efficiency.
Industry: Supply Chain Technology
Company Size: Enterprise (1,001+ employees)
Revenue: USD 1B+
Growth: Public Company
Valuation: Public Company (Market Cap in USD)
Funding: IPO / Publicly Listed
Headquarters: San Francisco, United States
Founded: 2015
WebsiteLinkedIn